Hayli Fields
Fort Smith,AR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and EPIC management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
LEAD PATIENT SERVICE REP
Mercy Clinic Chaffee Crossing
06.2019 - Current
- -Conduct patient registration procedures, ensuring 100% compliance with healthcare regulations. -Verify insurance for the patient before their appointment. -Manage Schedules of 21 Doctors & Residents
- Greet patients as they come in for appointments and assist them in their check-in process and direct them to their appropriate area.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
- Facilitated communication between patients and various departments and staff.
Education
High School Diploma -
SouthSide High School
01.2016
Skills
- EPIC System User
- Insurance Verification
- Patient Scheduling
- Data Entry
- HIPPA compliance
- Relationship Building
- Phone and Email Etiquette
Timeline
LEAD PATIENT SERVICE REP
Mercy Clinic Chaffee Crossing
06.2019 - Current
High School Diploma -
SouthSide High School
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