Hayli Riddle
Easton,MD
Summary
Organized and motivated individual with strong time management and organizational skills. Seeking opportunities to contribute to helping animals while further developing abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Talbot County Government
Easton, MD
09.2024 - Current
- Coordinated dispatch of necessary personnel and equipment.
- Delivered emergency guidance during critical situations
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Lifeguard
YMCA Of The Chesapeake
Easton, MD
07.2015 - 10.2018
- Managed daily pool upkeep, testing and adjusting chemicals
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
Childcare Assistant
YMCA Of The Chesapeake
Easton, MD
07.2015 - 10.2018
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
Front Desk Receptionist
YMCA Of The Chesapeake
Easton, MD
07.2015 - 07.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Emergency Medical Technician
Bulter
Beltsville, MD
05.2017 - 08.2017
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Documented patient assessment findings in accordance with established protocols.
- Participated in continuing education courses to maintain certification requirements.
Service Manager
Chipotle
Easton, MD
06.2013 - 07.2015
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Barista
Red Hen Cafe
Easton, MD
08.2012 - 08.2013
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Cashier
Earth Origins
Easton, MD
12.2011 - 08.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) -
Chesapeake College
Wye Mills, MD04-2017
Firefighter 1 -
Maryland Fire And Rescue Institute
Centreville, MD06-2016
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05-2012
Skills
- Problem-Solving
- Information Gathering and Relay
- Information intake
- Works Well Under Pressure
- Teamwork and Collaboration
- Document Management
- Information Collection
- Data Entry
- Resource Allocation
- Recordkeeping
- Medical Terminology
- Document Control
- Call Management
Affiliations
- Volunteered at local fire station as a firefighter
- Volunteered at local humane society as a dog walker
Certification
- Firefighter 1
- Previous EMT
- Previous Lifeguard
- CPR
- Medical Terminology
References
References available upon request.
Timeline
911 Dispatcher
Talbot County Government
09.2024 - Current
Emergency Medical Technician
Bulter
05.2017 - 08.2017
Lifeguard
YMCA Of The Chesapeake
07.2015 - 10.2018
Childcare Assistant
YMCA Of The Chesapeake
07.2015 - 10.2018
Front Desk Receptionist
YMCA Of The Chesapeake
07.2015 - 07.2018
Service Manager
Chipotle
06.2013 - 07.2015
Barista
Red Hen Cafe
08.2012 - 08.2013
Cashier
Earth Origins
12.2011 - 08.2012
Some College (No Degree) -
Chesapeake College
Firefighter 1 -
Maryland Fire And Rescue Institute
High School Diploma -
Colonel Richardson High School