Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Haylie Aniki

Franklin,MA

Summary

Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Coach

F.A.S.T. Athletics
Mendon, MA
12.2022 - Current
  • Created individualized plans and monitored progress of athletes towards set objectives.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Encouraged players with positive reinforcement during game play or practice sessions.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Established appropriate disciplinary actions when necessary according to established policies.

Barista

Dunkin Donuts & Baskin Robbins
Fraklin, MA
01.2021 - 11.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Hostess

Tavern in the Square
Wrentham, MA
05.2022 - 08.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

High School Diploma -

Franklin High School
Franklin, MA
06-2023

Skills

  • Effective Communication
  • Equipment Maintenance
  • Guest Engagement
  • Customer Service
  • Ordering Procedures
  • POS Systems
  • Opening and closing duties
  • Menu Memorization

Affiliations

  • I enjoy snowboarding
  • I enjoy going to the gym
  • I enjoy watching football and hockey
  • I enjoy spending time with my friends and family

Certification

  • CPR and AED certified

References

References available upon request.

Timeline

Coach

F.A.S.T. Athletics
12.2022 - Current

Hostess

Tavern in the Square
05.2022 - 08.2022

Barista

Dunkin Donuts & Baskin Robbins
01.2021 - 11.2022

High School Diploma -

Franklin High School

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Haylie Aniki