Haylie Bagwell
Coffeyville,KS
Summary
Personable and highly organized individual with strong ability to manage schedules and coordinate logistics efficiently. Possesses solid understanding of time management and communication tools.
Hardworking professional with care and compassion who is committed to providing outstanding client service and assistance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Family Special Advocate/Peer Support Specialist
Kansas Family Advisory Network
06.2020 - 02.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Secured favorable outcomes in high-profile cases by meticulously preparing for each trial and crafting compelling arguments.
Case Manager
Four County Mental Health Center Inc.
03.2010 - 12.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Front Desk Support Worker
Four County Mental Health Center Inc.
06.2008 - 03.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Tanning Consultant
Tantastic Tanning Salon
09.2002 - 07.2005
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Education
Bachelor's Degree - Psychology/Communication Studies
University of North Texas
Denton, TX05.2009
Field Kindley High School
Coffeyville, KS05.2004
Skills
Strong work ethic, detail oriented, works well with others, efficient, communication driven, and compassionate
Certification
Certified Peer Support Specialist
TBRI (Trust Based Relational Intervention) Certified
Timeline
Family Special Advocate/Peer Support Specialist
Kansas Family Advisory Network
06.2020 - 02.2025
Case Manager
Four County Mental Health Center Inc.
03.2010 - 12.2012
Front Desk Support Worker
Four County Mental Health Center Inc.
06.2008 - 03.2010
Tanning Consultant
Tantastic Tanning Salon
09.2002 - 07.2005
Bachelor's Degree - Psychology/Communication Studies
University of North Texas
Field Kindley High School