Haylie Brumfield
Ashville
Summary
Exhibitor Support Representative with over 5 years of experience excels in managing complex customer service scenarios, evidenced by a history of resolving late fee waivers and missing bill issues through meticulous research and persuasive communication. Skilled in enhancing operational efficiency by streamlining payment processes and fostering collaborative relationships with utility vendors. Demonstrates exceptional time management, attention to detail, and problem-solving abilities, aiming to leverage these skills in a challenging new role.
Overview
5
5
years of professional experience
Work History
Exhibitor Support Representative
Connexus Resource Group
11.2024 - Current
- Handle inbound phone inquiries from exhibitors, third parties, and carriers regarding various questions.
- Verify accuracy of information on exhibitors' accounts.
- Helped users log in and navigate website to find critical information.
Research and Resolution Clerk
Support Service Groups- Cass Information Systems
05.2021 - 03.2024
- Managed late fee waivers through meticulous research and persuasive communication with utility vendors
- Transitioned to missing bill department, enhancing analytical skills through detailed investigation of missing utility bills
- Ensured accurate vendor information, preventing future bill discrepancies and fostering collaborative relationships
- Proactively prevented account disconnections by negotiating extensions or setting payment deadlines
- Streamlined payment process by acquiring and forwarding missing bills to the DE department, improving operational efficiency
Customer Service representative
Support Service Groups- Weight Watchers
10.2020 - 05.2021
- Managed inbound and outbound customer calls with a focus on service quality
- Facilitated new member sign-ups, ensuring they understood the promotional offers
- Guided members through the app/website, enhancing their user experience
- Resolved customer issues effectively, escalating when necessary
- Contributed to customer retention by re-enrolling eligible members under new promotions
Retail Associate
TJ MAXX
09.2019 - 01.2020
- Managed multi-faceted roles in a fast-paced retail environment, demonstrating adaptability and commitment
- Ensured accurate inventory control in the beauty and shoes section, contributing to store efficiency
- Provided exceptional customer service at the jewelry counter, assisting in selection and handling returns
- Maintained integrity of fitting room operations by diligently counting items, ensuring loss prevention
- Facilitated seamless transactions at the front end, handling checkouts, returns, and exchanges
Education
High School Diploma -
Teays Valley High school
Ashville, Ohio05.2018
Skills
- Time Management
- Customer Service
- Teamwork
- Communication
- Attention to Detail
- Problem Solving
- Customer Retention
- Inbound Calls
- Phone Etiquette
- Fast learner
Timeline
Exhibitor Support Representative
Connexus Resource Group
11.2024 - Current
Research and Resolution Clerk
Support Service Groups- Cass Information Systems
05.2021 - 03.2024
Customer Service representative
Support Service Groups- Weight Watchers
10.2020 - 05.2021
Retail Associate
TJ MAXX
09.2019 - 01.2020
High School Diploma -
Teays Valley High school
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