Haylie Hernandez
Los Angeles,CA
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities. Demonstrated leadership and communication skills, fostering collaborative and productive work environment.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Los Angeles, CA
08.2021 - Current
- Supervised and trained a team of baristas, ensuring consistent adherence to Starbucks' standards for customer service and product quality.
- Managed daily shift operations, including opening and closing duties, cash handling, and inventory management.
- Demonstrated leadership by resolving customer complaints, handling employee scheduling, and maintaining a clean and organized store.
- Collaborated with the store manager to implement new policies and procedures to improve efficiency and customer satisfaction.
- Led by example in providing exceptional customer service, resulting in positive customer feedback, and increased customer retention.
Teacher's Assistant
Palisades Charter High School
Pacific Palisades, CA
08.2018 - 06.2022
- Classroom management.
- Lesson preparation and planning.
- One-on-one or small-group instruction.
- Responded to students' needs and questions promptly.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Sales Associate
Zara
Los Angeles, CA
02.2019 - 03.2020
- Managed efficient cash register operations.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Used the in-store system to locate inventory and place special orders for customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Criminal Justice Science
California State University, Northridge
Northridge, CA06-2026
Skills
- Customer service
- Time Management
- Leadership
- Team building
- Cash handling accuracy
- Communication skills
- Bilingual
- Organizational skills
- Problem Resolution
Languages
Spanish, English
First Language
Timeline
Barista Shift Supervisor
Starbucks
08.2021 - Current
Sales Associate
Zara
02.2019 - 03.2020
Teacher's Assistant
Palisades Charter High School
08.2018 - 06.2022
Bachelor of Science - Criminal Justice Science
California State University, Northridge
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