Haylie Jones
Fuquay-Varina,NC
Summary
Supervised and managed a team of 15 employees in a retail environment
Trained new employees on company policies, procedures, and customer service techniques
Ensured compliance with company standards and policies
Monitored inventory levels and placed orders for necessary supplies
Overview
9
9
years of professional experience
Work History
Customer Experience Coordinator
TJMAXX
01.2023 - 01.2024
- Trained and supervised a team of customer service representatives to ensure quality service delivery
- Resolved escalated customer complaints and issues in a timely and professional manner
- Collaborated with crossfunctional teams to improve product and service offerings based on customer needs and preferences
Style Team Member
Target
05.2020 - 01.2023
- Collaborated with other style team members to create visually appealing displays and merchandise presentations
- Assisted customers in finding and selecting appropriate styles for their needs
- Actively maintained the store's visual standards and inventory levels
Sales Floor Associate
Walmart
06.2018 - 04.2020
- Greeted customers in a friendly and professional manner
- Assisted customers in finding products and making purchasing decisions
- Restocked and organized merchandise on the sales floor
- Contributed to the overall cleanliness and appearance of the store
Keyholder
Charming Charlies
08.2016 - 05.2018
- Responsible for opening and closing the store on a daily basis
- Trained and supervised new employees on store policies and procedures
- Managed and maintained inventory levels to ensure product availability
- Assisted with visual merchandising and product displays to drive sales
- Provided excellent customer service and resolved any customer complaints or issues
- Oversaw cash handling and ensured accuracy of daily sales transactions
Remote Sales Consultant
CarMax
10.2024 - 09.2025
- Cultivated strong customer relationships through effective communication and follow-up.
- Analyzed sales data to improve forecasting accuracy and inventory management.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Delivered exceptional customer support, resolving inquiries and enhancing satisfaction through effective communication.
- Managed Upward of 20-60 incoming calls.
Education
High School Diploma -
Fuquay-Varina Highschool
Fuquay-Varina, NC06.2016
Skills
- Customer service
- Merchandising
- Problem solving
- Proficient
- Time management
- Patience and composure
Timeline
Remote Sales Consultant
CarMax
10.2024 - 09.2025
Customer Experience Coordinator
TJMAXX
01.2023 - 01.2024
Style Team Member
Target
05.2020 - 01.2023
Sales Floor Associate
Walmart
06.2018 - 04.2020
Keyholder
Charming Charlies
08.2016 - 05.2018
High School Diploma -
Fuquay-Varina Highschool
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