Haylie Kusler
Hutchinson,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Deputy City Clerk
City Of Glencoe
02.2024 - Current
- Improved city operations by efficiently processing and managing a variety of municipal documents.
- Enhanced public access to information by maintaining accurate records and providing timely responses to requests.
- Streamlined the document management process, ensuring proper organization and easy retrieval of vital records.
- Managed agendas and minutes for City Council meetings, contributing to transparent governance practices.
- Supported the City Clerk in implementing election processes, promoting fair and efficient local elections.
- Developed strong relationships with community members through excellent customer service, fostering trust in local government.
- Administered business licenses and permits, supporting local economic development initiatives.
- Ensured accuracy in all official city publications by reviewing content prior to distribution or posting online.
- Performed routine data entry or document management.
Bartender
Main Street Sports Bar
07.2015 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Payroll Clerk Intern
Upright Builders
01.2024 - 04.2024
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Contributed to a positive work environment by promptly addressing employee inquiries related to paychecks, deductions, and leave balances.
- Reduced errors in payroll calculations by staying current on tax laws, wage regulations, and best practices within the industry.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
Hospital Patient Access Representative
Glencoe Regional Health
02.2023 - 03.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Property Operations Manager
Glen Knoll Properties
02.2021 - 02.2023
- Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
- Ensured timely rent collection, improving overall revenue for the property portfolio.
- Conducted regular property inspections, identifying areas that required attention or improvement.
- Resolved tenant disputes fairly and efficiently, promoting a positive living environment for all residents.
- Monitored market trends to make informed decisions regarding rental rates adjustments or promotional offers to attract prospective tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
Education
Associate's - Accounting
Penn Foster College
Scottsdale, AZ07.2024
Associate's - Business Management
Rasmussen College
Saint Cloud, MN03.2022
Skills
- Strong Organization
- Document Preparation
- Money Handling
- Office Management
- Records Management
- Data Entry
- Organizational Skills
- Interpersonal Skills
Timeline
Deputy City Clerk
City Of Glencoe
02.2024 - Current
Payroll Clerk Intern
Upright Builders
01.2024 - 04.2024
Hospital Patient Access Representative
Glencoe Regional Health
02.2023 - 03.2024
Property Operations Manager
Glen Knoll Properties
02.2021 - 02.2023
Bartender
Main Street Sports Bar
07.2015 - Current
Associate's - Accounting
Penn Foster College
Associate's - Business Management
Rasmussen College
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