Haylie Malone
Ventura,CA
Summary
Driven professional with extensive experience in the food service industry, notably at Santa Barbara Polo, where I excelled in guest satisfaction and POS system operation. Skilled in maintaining high standards of cleanliness and providing exceptional service, I consistently enhanced customer experiences. My ability to handle payments efficiently and create a welcoming atmosphere showcases my blend of hard and soft skills, contributing to increased sales revenue.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
Santa Barbara Polo
2022.09 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
Server and Desk Attendant
Bowlero Corp
2023.03 - 2024.07
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases and join reward programs.
- Answered questions about the center and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Five Below
2021.10 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Buena High School
Ventura, CA06.2023
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible Schedule
- Payment Processing
- Cleaning and sanitizing
- POS System Operation
- Cash Handling
- Warm and Friendly
- Ability to Lift 30 Pounds
Timeline
Server and Desk Attendant
Bowlero Corp
2023.03 - 2024.07
Food and Beverage Server
Santa Barbara Polo
2022.09 - Current
Cashier
Five Below
2021.10 - 2022.09
High School Diploma -
Buena High School
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