Sharp, organized, and trustworthy employee bringing nearly 5 years of ophthalmology experience with added medical training for those 5 years in ophthalmology, 7 months of training as a patient access coordinator through Baptist and 1 year trained as a mental health technician. Trained in Cpr, AED, and first aid. Vigilant and watchful and can easily assess situations and respond in a calm manner to ensure the best possible outcome. Hard worker who is organized and does not waste time. Will get the job done the first time it is asked and in an efficient manner. Extrovert personality who enjoys working with the public and interacting with coworkers. Excellent communication skills with patients and coworkers leading to desirable outcomes. Trained in crisis prevention, de-escalation techniques and physical holds. Delivers exceptional patient care with mental and/or emotional disturbances/diagnoses.
Hi, I’m
Haylie O'Brien
Jeffersonville,IN
Summary
Overview
7
years of professional experience
Work History
Wellstone Regional Hospital
Mental Health Technician
10.2023 - Current
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Baptist Health Medical Group
Patient Access Coordinator
09.2022 - 04.2023
Job overview
- Greets each patient with a positive, calm, and welcoming manner
- Verifies each patient's insurance making sure it is active, valid, and one that the Baptist system accepts
- Answers phone calls into the office from the HUB answering service, patients, and other doctor's offices in a timely and efficient manner
- Communicates efficiently and effectively with 8 doctors and their medical assistants
- Keeps track of all 8 doctor's schedules and knows when they will and will not be in the office
- Understands medical terminology to effectively communicate with patients and their providers
- Speaks professionally with anyone I come in contact with whether it be face to face or on the phone
- Understands the difference between an emergent situation and one where a message can be taken and given to the appropriate provider and medical assistant
- Communicates professionally with drug representatives in the office and over the phone to check medication samples and schedule meetings in the office
- Knowledge of the EPIC online medical system and how to use it
- Cross trained in the check-in, check-out and referral process
- Understands the rules of HIPPA and OSHA within a medical setting
- Communicate with patients results of blood testing and imaging and be able to translate notes from the provider to the patient
- Can document quickly and professionally to medical providers and medical assistants.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Dr. Black's Eye Associates
Ophthalmic Scribe
10.2020 - 09.2022
Job overview
- Makes medical notations in the room with the patient and the doctor
- Sends medical letters to appropriate doctors that co-manage the patient
- Sends in any medications needed for the patient
- Updates patient's chart and care plan for moving forward in treatment
- Reviews medical diagnosis and charts findings for the doctor
- Makes sure the doctor has all the tools and equipment needed before seeing each patient.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Promoted a safe work environment through strict adherence to infection control protocols within the clinic setting.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Dr. Black's Eye Associates
Ophthalmic Technician
10.2020 - 09.2022
Job overview
- Works patients up for appropriate doctor by checking visual acuity, eye pressure, pupil response, angles, prescription, and dilating pupils
- Knowledge of how to use many different machines to take pictures of back of the eye to show the retina and optic nerve as well as how to use measurement devices to check thickness of cornea
- Assisting retina specialists in preparing patients for intravitreal injections by numbing eyes, checking insurance and logging the lot number and expiration dates for record keeping
- Traveling to satellite offices with cataract and retina specialists
- Triages calls to assess severity of symptoms and get the patient to an appropriate doctor.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
JOHN KENYON
Ophthalmic Surgery Counselor
08.2017 - 10.2020
Job overview
- Works with insurance effectively and promptly to receive patient referrals and authorizations for surgery
- Checks surgery patients in requiring filling out and signing surgery consents and collecting patient payment
- Scheduling patient surgeries for ophthalmology needs over phone or face to face on a doctor's traveling team
- Calling patients with surgery information including arrival time and surgery day deposits to ensure the patient is prepared and informed the day of their surgery
- Answer any questions patient may have prior to or the day of their surgery including but not limited to: medication instructions and how to use medications we have prescribed them, what their arrival time is for day of surgery, insurance questions regarding deductibles, copays, and coinsurance, what the procedure is the patient is having done, and what the procedure will be doing to improve their current situation
- Great communicating skills with patients and coworkers
- A team player
- Task-oriented, focused, driven, and organized.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
University of LouisvilleLouisville, KY
SOME COLLEGE (NO DEGREE) from MUSIC THERAPY
University Overview
Ball State UniversityMuncie, IN
SOME COLLEGE (NO DEGREE) from CRIMINAL JUSTICE
University Overview
Ivy TechSellersburg, IN
Some College (Current) from Nursing
12.2024
University Overview
Jeffersonville High SchoolJeffersonville, IN
HIGH SCHOOL DIPLOMA
05.2012
University Overview
Honors: Graduated with academic honors and a 3.8 GPA.
Skills
- Attention to detail
- Security procedures knowledge
- Reliability
- Vigilant and watchful
- Customer service
- Natural leader
- Insurance experience
- Calm affect in stressful scenarios
- Sympathetic & empathetic
- Task oriented
- Organized
- Works well with authoritative figures
- Trustworthy
- Punctual
- NextGen experience
- EPIC experience
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Substance abuse awareness
- Depression Support
- Schizophrenia Education
- Vitals monitoring
- HIPAA Requirements
- Behavioral Health
- Active Listening
- Critical Thinking
- Activities of Daily Living ADL Assistance
- Nonviolent Crisis Intervention
- Heartsaver CPR AED (CPR AED)
- Nursing Assistance
- Heartsaver First Aid
Timeline
Mental Health Technician
Wellstone Regional Hospital
10.2023 - Current
Patient Access Coordinator
Baptist Health Medical Group
09.2022 - 04.2023
Ophthalmic Scribe
Dr. Black's Eye Associates
10.2020 - 09.2022
Ophthalmic Technician
Dr. Black's Eye Associates
10.2020 - 09.2022
Ophthalmic Surgery Counselor
JOHN KENYON
08.2017 - 10.2020
University of Louisville
SOME COLLEGE (NO DEGREE) from MUSIC THERAPY
Ball State University
SOME COLLEGE (NO DEGREE) from CRIMINAL JUSTICE
Ivy Tech
Some College (Current) from Nursing
Jeffersonville High School
HIGH SCHOOL DIPLOMA
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