Haylie Palmieri
Asheboro,NC
Summary
Dedicated caseworker with a positive attitude and strong work ethic. Thrives in problem-solving situations and possesses excellent organizational skills. Always willing to take on any task to support the team, brings a hardworking and resourceful approach to work. Compassionate and team-oriented individual offering extensive knowledge of Family & Children's Medicaid and aspiring to learn more to help the community.
Overview
15
15
years of professional experience
Work History
IMC II Caseworker
Randolph County Department of Social Services
03.2023 - Current
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and recertifications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Demonstrated strong organizational and time management skills while managing Medicaid Expansion and Open Enrollment time periods.
- Responded to clients concerns and questions on daily basis.
Office Manager
Kay Jewelers
01.2021 - 07.2023
- Managed office operations while scheduling appointments for department managers
- Exhibited high energy and professionalism when dealing with clients and staff
- Answered up to 30 phone calls daily and provided answers and advice
- Assisted with payroll and hiring processes
- Provided positive first impressions to welcome existing, new and potential customers
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Oversaw quality control and productivity rates to increase revenue and production times
Assistant Store Manager
Kay Jewelers
01.2019 - 07.2023
- Displayed growth by starting off as a seasonal employee. Highest position obtained was store manager and last position held was office manager, while in college.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Approved regular payroll submissions for employees
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Managed at least 6 employees at once, focusing on training and customer satisfaction
3rd Key Holder
Kay Jewelers
01.2019 - 08.2020
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Mentored new sales associates to contribute to store's positive culture
- Marked-down clearance items and relocated merchandise to proper store areas
Office Manager
Kay Jewelers
10.2016 - 09.2017
- Oversaw quality control and productivity rates to increase revenue and production times
- Exhibited high energy and professionalism when dealing with clients and staff
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Welcomed, greeted, and assisted guests in high-traffic store
Restaurant Waitress
Zeno's Italian Restaurant
03.2010 - 10.2016
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Completed credit payments via card processing systems
- Kept register accurate through correct billing, payment processing and cash management practices
- Cultivated warm relationships with regular customers
Dance Instructor
Uwharrie Dance Center
09.2013 - 06.2016
- Planned and oversaw group and individual dance performances
- Assisted with coordination and administration of complete dance program
- Offered one-on-one instruction to students by appointment
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions
- Worked in team-based environment to uphold quality and continuity of service to clients
- Organized special open houses to gain new clients
- Maintained thorough documentation for all classes, payments and appointments
- Planned routines for recitals and performances
- Utilized different styles of teaching to accommodate students of all capabilities
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Choreographed 5 dance numbers for school's year-end recital each year
Education
Bachelor of Arts - Psychology
Fayetteville State University
Fayetteville, NC06-2026
Associate of Arts - undefined
Stanly Community College
Albemarle, NC06.2020
High School Diploma - undefined
West Montgomery High School
Mount Gilead, NC06.2012
Skills
- Organizational skills
- Friendly nature
- Written Communication
- Administrative support
- Client engagement
- Proficiency in NCFast
- Professionalism
- Reliability
- Problem-solving aptitude
- Reference checking
- Policy interpretation
- Documentation and paperwork
Accomplishments
- High School Student Body President (2012)
- High School President of SADD Club (2012)
- CPR Certification (2022)
Timeline
IMC II Caseworker
Randolph County Department of Social Services
03.2023 - Current
Office Manager
Kay Jewelers
01.2021 - 07.2023
Assistant Store Manager
Kay Jewelers
01.2019 - 07.2023
3rd Key Holder
Kay Jewelers
01.2019 - 08.2020
Office Manager
Kay Jewelers
10.2016 - 09.2017
Dance Instructor
Uwharrie Dance Center
09.2013 - 06.2016
Restaurant Waitress
Zeno's Italian Restaurant
03.2010 - 10.2016
Associate of Arts - undefined
Stanly Community College
High School Diploma - undefined
West Montgomery High School
Bachelor of Arts - Psychology
Fayetteville State University
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