Haylie Sonsthagen
Fredom
Summary
Dynamic professional with a proven track record at Marcus Theaters, excelling in risk mitigation and effective conflict resolution. Leveraging strong leadership and applied psychology knowledge, I enhance team performance and ensure safety. Committed to fostering positive environments, I adapt swiftly to challenges while maintaining high standards of service and communication. I have developed strong leadership and operational management skills in hospitality environment. Proficient in financial oversight, team leadership, and guest satisfaction. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flex Security Officer
Per Mar Security
03.2025 - Current
- Conducted comprehensive investigations into security incidents, gathering evidence and providing recommendations for corrective actions.
- Mitigated risks for clients through consistent monitoring of surveillance equipment and prompt response to incidents.
- Improved overall site security through regular patrols, diligent observations, and detailed incident reports.
- Streamlined communication between team members through the use of radios, dispatch systems, and daily briefings on pertinent information.
- Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.
- Played a crucial role in preventing unauthorized access or intrusion attempts by maintaining vigilance during high-risk events.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Before- and After-School Teacher
KinderCare Learning Centers
08.2023 - 10.2024
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Served as a mentor to new teachers, sharing expertise and providing guidance on effective teaching strategies.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by recording utilizing Child Supervision Records.
- Designed lesson plans tailored to meet diverse needs of students, enhancing individual learning outcomes.
- Developed and implemented STEM curriculum, boosting students' interest and understanding in science, technology, engineering, and mathematics.
- Fostered student curiosity and interest through creative hands-on activities.
Shift Leader
Marcus Theatres
12.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
After-School Program Leader
Connects Whitefish Bay Recreation
03.2022 - 01.2023
- Monitored student safety while conducting indoor or outdoor activities.
- Managed behavioral issues and used positive behavior strategies for groups of up to 70 students.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
Steward/Export Manager
Marcus Theatres
04.2022 - 11.2022
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Confirmed proper placement of products and side items while implementing special instructions.
Kitchen Supervisor
Marcus Theatres
01.2022 - 03.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Babysitter
Self-employeed
06.2021 - 08.2021
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Encouraged children's emotional and social development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Home Aide
Self-employeed
10.2020 - 02.2021
- Promoted positive communication between parents and school staff, fostering strong partnerships in support of student success.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Coordinated outdoor activities to promote physical health and exploration.
Waitress
Krabbe's Kountry Klub
12.2018 - 02.2019
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Babysitter
Self-employeed
05.2017 - 08.2021
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Adapted activities to meet varying needs and interests of children under care.
Lead Busser
Krabbe's Kountry Klub
12.2015 - 02.2019
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI12-2025
High School Diploma -
Freedom High School
Freedom, WI06-2019
Skills
- Microsoft Word
- Google Suites
- Social & Behavioral Research
- Statistics
- Outlook
- Applied psychology knowledge
- Effective conflict resolution
- Patience
- Time management
- Self-Reliance
- Team leadership
- Effective memory
Certification
Wisconsin Registry Level Two
Timeline
Flex Security Officer
Per Mar Security
03.2025 - Current
Before- and After-School Teacher
KinderCare Learning Centers
08.2023 - 10.2024
Shift Leader
Marcus Theatres
12.2022 - 01.2023
Steward/Export Manager
Marcus Theatres
04.2022 - 11.2022
After-School Program Leader
Connects Whitefish Bay Recreation
03.2022 - 01.2023
Kitchen Supervisor
Marcus Theatres
01.2022 - 03.2022
Babysitter
Self-employeed
06.2021 - 08.2021
Home Aide
Self-employeed
10.2020 - 02.2021
Waitress
Krabbe's Kountry Klub
12.2018 - 02.2019
Babysitter
Self-employeed
05.2017 - 08.2021
Lead Busser
Krabbe's Kountry Klub
12.2015 - 02.2019
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
High School Diploma -
Freedom High School
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