Summary
Overview
Work History
Education
Skills
Timeline
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Haylie Torrey

Boise,ID

Summary

Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in my next role.

Overview

4
4
years of professional experience

Work History

Store Manager

Stella's Ice Cream
08.2024 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Registration Specialist Lead

Wichita Urology Group
04.2022 - 07.2023
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Assisted in developing educational materials related to the registration process for both staff members and patients.
  • Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
  • Scheduled and registered appointments using Booker scheduling programs.
  • Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
  • Prepared medical records for chart audits according to front desk and charge entry audit policy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Mortgage Loan Officer

Fidelity Bank
04.2022 - 07.2023
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reduced loan processing times, implementing automated systems for faster document verification.

Customer Specialist

CarMax
08.2020 - 09.2021
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Provided customers with detailed information on company products, services and materials.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
  • Trained new team members on company policies and procedures, ensuring consistent service levels across the board.
  • Sold and bought cars
  • Played an integral role in meeting or exceeding established performance metrics for the customer support team, driving overall success.

Education

Ridgevue High School
Nampa, ID
06-2020

Bachelor of Social Work - Social Work

College of Western Idaho
Nampa, ID
06-2026

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Leadership development
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Loss prevention

Timeline

Store Manager

Stella's Ice Cream
08.2024 - 10.2024

Registration Specialist Lead

Wichita Urology Group
04.2022 - 07.2023

Mortgage Loan Officer

Fidelity Bank
04.2022 - 07.2023

Customer Specialist

CarMax
08.2020 - 09.2021

Ridgevue High School

Bachelor of Social Work - Social Work

College of Western Idaho

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Haylie Torrey