Haylin Ash
Bear,DE
Summary
Dynamic customer service professional with a proven track record at The Home Depot Inc, excelling in relationship building and problem-solving. Recognized for enhancing customer satisfaction through effective communication and efficient cash handling. Adept at training new hires and implementing strategies that drive sales and foster loyalty.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
The Home Depot Inc
12.2024 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Assisted in inventory management, ensuring timely restocking of merchandise on sales floor.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Developed product knowledge to provide informed recommendations to customers and boost sales.
- Collaborated with team members to maintain store cleanliness and organization, supporting operational efficiency.
- Trained new associates on store policies and procedures, fostering a collaborative work environment.
- Implemented visual merchandising standards, enhancing product displays to attract customer interest.
- Resolved customer inquiries and complaints effectively, promoting brand loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Server
Burtuccis Italian Restaurant
10.2022 - 12.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed dining area efficiently, maintaining cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Implemented upselling techniques that enhanced guest experiences and increased sales revenue.
- Monitored tables for guest needs, providing attentive service to enhance overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certificate - Certified Nursing Assistant
Dawn Career Institute
Newark, DE04-2026
High School Diploma -
Christiana High School
Newark, DE06-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Client engagement
- New hire training
- Compassion and empathy
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Patient transfers
- Problem-solving
Certification
- CPR License
Timeline
Associate
The Home Depot Inc
12.2024 - Current
Server
Burtuccis Italian Restaurant
10.2022 - 12.2024
Certificate - Certified Nursing Assistant
Dawn Career Institute
High School Diploma -
Christiana High School