Haymanot Berihun

Provided exceptional customer service by greeting customers, assisting with product selection, and answering questions; accurately processed transactions using POS system, handling cash and credit card payments while maintaining a balanced cash drawer; resolved customer concerns promptly and effectively; ensured checkout area was clean and organized, upholding company standards.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

Providing exceptional customer service by actively engaging with clients, representing the company brand with enthusiasm, and building positive relationships through knowledgeable product information and personalized assistance, often acting as a primary point of contact for inquiries and concerns.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.

Preparing high-quality coffee drinks, providing excellent customer service, maintaining a clean workspace, handling cash transactions accurately, and demonstrating strong attention to detail while working efficiently in a fast-paced environment.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.