Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail D. Conrad

Houston

Summary

Experienced professional with over 20 years in education and social services, focused on empowering communities through guidance and support. Skilled in conflict resolution, crisis intervention, and managing high-pressure situations while meeting the needs of at-risk individuals with compassion and efficiency. Strong background in strategic planning and program coordination, with a proven ability to deliver positive outcomes for clients. Dedicated to fostering meaningful change and improving the well-being of diverse populations through collaboration and practical solutions.

Overview

26
26
years of professional experience

Work History

Census Enumerator

Census Bureau
01.2017 - Current
  • Collect and verify census data through door-to-door and in-person interviews.
  • Explain census procedures and questions clearly to ensure respondent understanding.
  • Enter household information into federal systems while safeguarding confidentiality.
  • Maintain accurate records of hours, mileage, and follow-up visits.
  • Promote community participation and assist in training new staff on proper data collection.
  • Conduct surveys with diverse populations to ensure complete and accurate counts.

Medical Records Technician

Veterans Evaluation Services - Maximus
06.2015 - 05.2024
  • Researched, reviewed, and uploaded Veterans’ medical records into secure systems while safeguarding confidentiality.
  • Maintained accurate files, resolved discrepancies, and ensured compliance with HIPAA and regulatory standards.
  • Managed electronic and paper filing systems, including EHR platforms, for efficient record access.
  • Processed, coded, and audited medical documents to verify accuracy and completeness.

Social Worker

Department of Family and Protective Services - Adult Protective Services
01.2014 - 08.2015
  • Investigated reports of abuse, neglect, and exploitation involving elderly and disabled individuals.
  • Conducted in-person interviews with clients, caregivers, and collateral contacts.
  • Collected and documented evidence, including records, photographs, and physical findings.
  • Managed caseloads by determining needed services, staffing cases with supervisors, and coordinating care plans.
  • Assisted clients in securing community resources and support services to improve safety and quality of life.
  • Performed comprehensive assessments to identify client needs and develop individualized service plans.

Case Worker

Health and Human Services
07.1999 - 12.2013
  • Determined eligibility for Medicaid, SNAP, and TANF by verifying income, resources, and household details.
  • Explained program rules, rights, and responsibilities to clients in clear terms.
  • Reviewed applications and kept accurate case records in line with state and federal requirements.
  • Updated eligibility systems and adjusted benefits as household circumstances changed.
  • Connected clients with community resources such as housing, healthcare, childcare, and employment services.
  • Handled client questions and worked to ensure timely access to benefits.
  • Worked with staff and community partners to coordinate services for vulnerable populations.

Education

Bachelor of Science - Business Management

University of Phoenix
Phoenix, AZ
04.2009

Skills

  • Client-focused interventions
  • Proficient in client evaluations
  • Empathetic communicator
  • Excellent Relationship Building Skills
  • Survey analysis
  • Data confidentiality management
  • Ability to Handle Sensitive and Confidential Information
  • MS Office: Word Excel and PowerPoint
  • Data acquisition

Timeline

Census Enumerator

Census Bureau
01.2017 - Current

Medical Records Technician

Veterans Evaluation Services - Maximus
06.2015 - 05.2024

Social Worker

Department of Family and Protective Services - Adult Protective Services
01.2014 - 08.2015

Case Worker

Health and Human Services
07.1999 - 12.2013

Bachelor of Science - Business Management

University of Phoenix

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