Hayssam Yassine
Dearborn,MI
Summary
- Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
- Direct and supervise retail staff across KSA & Emirates retail outlets to ensure they meet set objectives and compliance with company policies and procedures.
- Overseeing and directing all aspects of the sales in the boutique.
- Monitor the merchandising standards to make sure standards are strictly followed as well all Aspects of Back of the House, Warehousing, FIFO, Goods Rotating and stock control procedures.
- Contact store managers and other retail staff to communicate relevant information, Mentor and motivate sales staff to put in their best in order to achieve financial goals.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire operations
- Full understanding and knowledge of high volume Service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Joy Chocolate
01.2008 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Operations Manager
Forrey & Galland Chocolatier
02.2014 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Ibn Sina High School
Lebanon, Beirut City06.2005
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Staff Management
- Inventory Management
- Management
- Performance monitoring
- Client Relationships
- Inventory Control
- Schedule Management
Certification
- Joy Chocolate Experience Certificate.
- Forrey & Galland Chocolatier Experience Certificate.
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Operations Manager
Forrey & Galland Chocolatier
02.2014 - 11.2020
Store Manager
Joy Chocolate
01.2008 - 01.2014
High School Diploma -
Ibn Sina High School
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