Haytham Attia
Oldsmar,United States
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to business. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
01.2020 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
American Affordable Drugs Pharmacy
10.2019 - Current
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counts, measure and compounds medications following standards.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- label prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmaceutical Sales Specialist
Novartis Pharmaceuticals
10.2009 - 01.2018
- Developed innovative branded marketing collateral for use by sales team in sales cycle process.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Promoting Anti-infective Immunosuppressant range in Private and MOH Organs Transplant Hospitals ( Neoral , Certican , Myfortic ).
- Customer specialties visited :- -Nephrologists - Transplant Surgeons-Hematologists -Hepatologists -GPs - Clinical Pharmacy staff
- Inclusion and listing of Novartis Brands at assigned Centers protocols
- Provides relevant, thoughtful input to other commercial colleagues e.g (Hospital Account Specialists) in regards to strategic and tactical planning for territory, area, and region.
- Develops and implements effective customer specific territory plans
- Understands fully the assigned customers’ needs and works to meet those needs while adhering to all of Novartis company ethics and compliance standards - Anticipates potential barriers to achievement of goals and proposes responsible solutions for success.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
Education
Associate of Science -
Assiut University
Egypt05.2005
Skills
- Quality Improvement Plans
- Medicare and Medicaid Processes
- Manual and Automated Medication Dispensing
- Proper Labeling Procedures
- Customer Needs Assessments
- Dispensing Procedures
- Assisting Pharmacists
- Ordering and Stocking Medications
- Pharmacy Records Management
- Stocking Shelves
- Typing Medication Labels
- Verifying Orders
- Office Cleaning
Certification
- CPhT - Certified Pharmacy Technician
- RPhT - Registered Pharmacy Technician- FL
- Immunization certification.
- CPR certificated.
Additional Information
Available upon request
Timeline
Pharmacy Technician
Walmart
01.2020 - Current
Pharmacy Technician
American Affordable Drugs Pharmacy
10.2019 - Current
Pharmaceutical Sales Specialist
Novartis Pharmaceuticals
10.2009 - 01.2018
Associate of Science -
Assiut University