HAYTHAM NABIL
Doha,DA
Summary
Professional support specialist with comprehensive experience in providing high-level administrative assistance. Skilled in problem-solving, client communication, and process improvement. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs and ensuring reliability. Proficient in relevant software, conflict resolution, and multitasking. Known for integrity and delivering consistent outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative assistance & recovery officer
Doha bank
Qatar
09.2018 - Current
- Analyzed recovery cases to identify patterns and recommend improved collection strategies.
- Collaborated with internal teams to streamline processes for enhanced recovery outcomes.
- Check the NPL customer accounts
- Contact the customer for the payment or reschedule the liabilities
- Prepare all kind of letter related to the customers accounts , liability letters , IBAN letters , Clearance letters , .. etc
- Issuing police case letters against NPL customers
- Following up the police cases status with liaison officers
- Request for police cases and court orders updates
- Update the system with the status of police cases , reference numbers and court hearing timing
- Share the copies of court orders , and hearing timing with concerned teams
- Responsible for files and liabilities cheques stores
- Update the new accounts liabilities cheques and dispatch the settled and expired cheques to the branches and archive
- Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Reviewed accounts and provided recommendations regarding repossession actions.
Direct sales & customer service
Doha Bank
Qatar
03.2016 - 08.2018
- Committed with instructions and laws of the bank and central bank
- Have fully aware about the bank policy and customer eligibility to be ready for any question from customers
- Responsible for selling all bank products, personal loans, housing loans, car loans and credit cards
- Selling life insurance and motors insurance
- Developed and maintained courteous and effective working relationships.
- Have a good experience for AML , FATCA and banks security
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Branch Manager
AL-Mirqab exchange
03.2013 - 03.2016
- Supervise the day to day operational functions of the branch including: teller and customer service duties; and assisting with customer transactions ,Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems.
- Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
- Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
- Collaborate in the hiring, training and retention of staff , Maintain staff schedules to provide adequate coverage at all times.
- Develop and grow business and consumer relationships by marketing and advertising.
- Led daily operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented training programs to enhance team performance and service delivery.
- Analyzed market trends to drive strategic business decisions and competitive positioning.
Education
BA - Management Information Systems
Delta University
01.2009
Skills
- Team management
- Social media marketing proficiency
- Social media engagement
- Strategic marketing planning
- Sales experience
- Collaborative relationship management
- Development
- Credit analysis
- Financial counseling
- Skip tracing
- Repossession coordination
- Collection strategies
Certification
- AML Training , Doha Bank - 2016 to 2025
- Certified Best insurance seller , Doha Bank & METlife - 2017
- Licensed network technical from Microsoft - 2008
- Certified AML officer , Western union - 2014
LANGUAGE
Arabic
Native or Bilingual
English
Full Professional
Hindi
Elementary
Hobbies and Interests
football, kickboxing, swimming, technology, photography, attend sports events
Timeline
Administrative assistance & recovery officer
Doha bank
09.2018 - Current
Direct sales & customer service
Doha Bank
03.2016 - 08.2018
Branch Manager
AL-Mirqab exchange
03.2013 - 03.2016
BA - Management Information Systems
Delta University