Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haytham Sheha

Wilmington, DE,DE

Summary

Accomplished Supervisor of Operations at New York Fried Chicken, adept in fostering teamwork and collaboration while ensuring high levels of customer satisfaction. Leveraged problem-solving and staff training skills to enhance team productivity and performance. Achieved significant improvements in operational efficiency and workplace harmony without exceeding a 55-word limit.

Overview

8
8
years of professional experience

Work History

Team Leader

Chicken Fil-A
09.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.

Supervisor of Operations

New York Fried Chicken
07.2020 - 08.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Selector

McLane Food Service
03.2017 - 05.2020
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Picked and packed order items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved loads of up to Number pounds using forklifts and other lift equipment.
  • Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
  • Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
  • Collaborated with team members to complete large projects or resolve complex issues in a timely manner.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Education

Bachelor's Degree - Theater Arts

Faculty of Arts
Alexandria, Egypt
05.1999

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • Performance Improvement
  • Work Planning
  • Cash Handling
  • Shift Scheduling
  • Onboarding and Orientation

Languages

Arabic
Native or Bilingual

Timeline

Team Leader

Chicken Fil-A
09.2024 - Current

Supervisor of Operations

New York Fried Chicken
07.2020 - 08.2024

Selector

McLane Food Service
03.2017 - 05.2020

Bachelor's Degree - Theater Arts

Faculty of Arts

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Haytham Sheha