SAFA AOUADI
Sales Supervisor
Doha
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Supervisor
STG5 Fitness
12.2023 - Current
- Oversee a team of sales representatives, training, and support.
- Set sales goals and motivate the team to achieve or exceed them.
- Conduct regular performance reviews and provide constructive feedback.
- Monitor sales activities and track performance metrics to ensure targets are met.
- Handle high-level sales inquiries and resolve complex issues.
- Ensure excellent customer service is provided at all times.
- Address customer complaints and concerns promptly and professionally.
Hostess
Armani Restaurant
04.2023 - 12.2023
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Hostess
Le Royal Meridien
04.2022 - 03.2023
- Supporting the Manager in supervising the outlet
- Managing the opening and closing procedure, handling cash drawer
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Answered customer questions about hours, seating and menu information.
Life Insurance Advisor
ActiveContact
02.2021 - 02.2022
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Collaborated with colleagues to develop effective sales strategies and achieve team goals.
End-of-studies Project Internship
Attijari Bank
01.2019 - 05.2019
- Collaborated with colleagues to develop innovative solutions for improving customer experience.
- Offered insightful feedback during internal meetings that helped improve bank operations.
- Enhanced customer satisfaction by providing prompt and accurate banking assistance.
Education
Banks and Financial Institutions
Business School of Tunis
Tunis 05.2015 - 05.2019
Skills
- Performance Evaluation
- Team Building and Leadership
- Sales Coaching
- Goals and performance
- Sales team assistance
- Workflow Management
Timeline
Sales Supervisor
STG5 Fitness
12.2023 - Current
Hostess
Armani Restaurant
04.2023 - 12.2023
Hostess
Le Royal Meridien
04.2022 - 03.2023
Life Insurance Advisor
ActiveContact
02.2021 - 02.2022
End-of-studies Project Internship
Attijari Bank
01.2019 - 05.2019
Banks and Financial Institutions
Business School of Tunis
05.2015 - 05.2019
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