Haytza Berroteran
Riverview,FL
Summary
Florida Certified Pharmacist with 20+ years of experience working with individuals and healthcare staff to help treat symptoms and resolve medical concerns. Achieved a 99% customer satisfaction and retention rating through the implementation of expert customer service and the timely fulfillment of pharmaceutical needs. Communicate effectively with Hispanic population by using Spanish skills. Lead and direct all pharmacy operations to protect patients and operational targets.
Professional pharmacist with comprehensive experience in specialty medications and patient care. Proven track record in optimizing therapeutic outcomes and managing complex medication regimens. Strong focus on team collaboration and achieving results, adapting seamlessly to evolving needs. Skilled in clinical consultations, medication therapy management, and patient education, with commitment to delivering high standards of care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Specialty Pharmacist
Healthdyne Specialty Pharmacy
08.2020 - Current
- Contributed to cost-saving initiatives by recommending appropriate formulary alternatives when necessary.
- Ensured compliance with state and federal regulations related to specialty pharmacy services, maintaining a safe environment for patients and staff.
- Enhanced medication adherence for patients with chronic conditions through consistent follow-up and personalized counseling.
- Collaborated with healthcare providers to optimize drug therapy regimens, reducing the risk of adverse effects.
- Served as a resource for clinicians seeking information on specialty drugs, contributing to informed decision-making processes.
- Maintained accurate and up-to-date patient records, ensuring seamless coordination of care across healthcare providers.
- Educated patients on proper medication usage, side effects, and potential interactions, promoting safe and effective treatment.
- Played an instrumental role in achieving accreditation from national pharmacy organizations through diligent documentation efforts and adherence to guidelines.
- Educated patients about possible drug interactions and gave special administration instructions.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Staff Pharmacist
Winn-Dixie Pharmacy
08.2005 - 12.2019
- - Successfully managed team execution in fulfilling more than 1,100 prescriptions a week while maintaining customer service standards.
- - Consulted regularly with physicians and patients with regards to medication dosage, drug interactions, disease management, potential side effects of prescriptions and OTC medications.
- - Maintained accurate patient records, inventory management, dosing information and medication directions.
- - Built solid customer relationships and delivering exceptional service while complying with Federal and State regulations.
- - Conducted CPR, Health Screening and CSOS training for store district.
- Managed daily operations, ensuring timely and accurate prescription fulfillment while maintaining high customer satisfaction levels.
- Conducted thorough medication reviews to identify potential drug interactions and contraindications, enhancing patient safety.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Collaborated with healthcare practitioners to tailor medication regimens, optimizing therapeutic outcomes for diverse patient populations.
Respiratory Pharmacy Manager
CSS Medical
04.2000 - 05.2005
- Managed pharmacy operations, ensuring compliance with all regulatory standards and internal policies.
- Monitored patient medication regimens, adjusting therapies to optimize effectiveness and minimize adverse effects.
- Developed and implemented protocols for respiratory medication management, improving patient outcomes and adherence.
- Collaborated with multidisciplinary teams to ensure comprehensive medication therapy management for patients with respiratory conditions.
Staff Pharmacist
CuraScript SD
05.1999 - 04.2000
- Provided expert clinical consultation to patients regarding medication therapy, adherence strategies, and lifestyle modifications.
- Educated patients on proper medication storage and disposal to promote safe medication practices.
- Engaged in interdisciplinary collaboration to develop care plans that addressed patients' comprehensive health needs.
- Maintained meticulous records of patient medication history and allergies, contributing to comprehensive patient care.
- Implemented quality assurance measures to improve pharmacy operations and minimize medication errors.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Education
Bachelor of Science - Pharmacy
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- BILINGUAL IN SPANISH
- CERTIFIED MEDICATION THERAPY MANAGEMENT (MTM)
- CERTIFIED IMMUNIZER
- STRONG MANAGEMENT SKILLS
- PATIENT COUNSELING
- MICROSOFT PROFICIENT
- Interprofessional collaboration
Certification
License in florida, colorado, Nebraska, virginia, north Carolina and South Carolina
Languages
Spanish
Native or Bilingual
Timeline
Specialty Pharmacist
Healthdyne Specialty Pharmacy
08.2020 - Current
Staff Pharmacist
Winn-Dixie Pharmacy
08.2005 - 12.2019
Respiratory Pharmacy Manager
CSS Medical
04.2000 - 05.2005
Staff Pharmacist
CuraScript SD
05.1999 - 04.2000
Bachelor of Science - Pharmacy
Florida Agricultural And Mechanical University