Hayven Adams
Springfield,MO
Summary
Motivated and adaptable professional with experience in fast food service, retail, behavioral therapy (RBT), and phone-based sales. Skilled in customer communication, problem-solving, and building rapport in fast-paced environments. Demonstrates strong work ethic, quick learning ability, and a customer-first mindset. Experience working with diverse individuals, maintaining organization, and following structured procedures. Known for delivering excellent service, meeting sales goals, and supporting client needs with patience and professionalism. Seeking to bring strong interpersonal skills and reliability to a dynamic team with opportunities for growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Emergent Learning
08.2025 - Current
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Registered Behavior Technician
Daytastic
08.2024 - 08.2025
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Sales Advisor
Gold Mountain Communications
03.2024 - 11.2024
- Strong communication and phone etiquette
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Sales Associate
H&M Retail
03.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Fast Food Worker
Braums Ice Cream And Dairy
02.2021 - 06.2024
- Maintained cleanliness of food preparation areas and dining spaces to exceed sanitation expectations.
- Operated cash registers and handled transactions accurately to ensure customer satisfaction.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Followed food safety procedures outlined in company policies
Education
High School Diploma -
Ozark High School
Ozark05-2023
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Self-management strategies
- Data collection and analysis
- Clinical documentation
- Communication Skills
- Customer Service experience
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- Mandt/safety Trained/Crisis Intervention
Timeline
Registered Behavior Technician
Emergent Learning
08.2025 - Current
Registered Behavior Technician
Daytastic
08.2024 - 08.2025
Sales Advisor
Gold Mountain Communications
03.2024 - 11.2024
Sales Associate
H&M Retail
03.2024 - 07.2024
Fast Food Worker
Braums Ice Cream And Dairy
02.2021 - 06.2024
High School Diploma -
Ozark High School