Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hazbel Payano

Perth Amboy,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Sales Executive

Finsihline
08.2024 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Customer Service Specialist

Starbucks
08.2023 - 07.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Waitress

Applebee's Grill + Bar
09.2022 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Associate of Science - Sports Management

Union County College
Cranford, NJ
05-2027

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06-2023

Skills

  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Data Entry
  • Call center experience
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Sales Executive

Finsihline
08.2024 - Current

Customer Service Specialist

Starbucks
08.2023 - 07.2024

Waitress

Applebee's Grill + Bar
09.2022 - 07.2024

Associate of Science - Sports Management

Union County College

High School Diploma -

Elizabeth High School

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Hazbel Payano