Hazel A. Dixon
Columbus,Ohio
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs.
Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Diligent worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
LSS
07.2025 - Current
- Report to work in clean uniform and meet dress code standards.
- Maintain cleanliness of dining areas.
- Fill water glass clear and reset tables.
- Preform side work.
- Supported needs of the residents to ensure they receive the best dining experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained new staff on menu offerings and restaurant protocols to enhance service quality.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Accounting Technician GS- 4/5/6
Defense Finance and Accounting Service Center Aect Receivable Division
06.2013 - Current
- Receive, review, and validate the legitimacy, and completeness of the appropriation accounting, or financial data in the appropriated accounting division.
- Enter data into automated accounting system. Process recurring standard and nonstandard accounting transactions for sufficiency, legality, and propriety, through automated system. Correct erroneous transactions on customer billing. Collect and compile accounting data to prepare reports. Verify, balance, and reconcile detailed supporting documentation with listings.
- Research and provide detailed explanation of accounting discrepancies. Contact liaison offices for further assistance when necessary.
- Perform accounting work maintenance and validation. Review, verify, reconcile, and analyzes incoming accounting vouchers for processing. Process a variety of recurring accounting transactions for sufficiency and correctness. Maintain, balance and reconcile multiple accounts. Examine problems, research discrepancies, and prepare correspondence responding to inquiries and recommending solutions to correct deficiencies. Contact funding/ liaison office and reporting activity for necessary supporting documentation and/ or correction of originally reported data to ensure that all source documents are correct. Make corrective resolutions or adjustments when needed. Prepare reports and close accounts.
- 40-hrs. per week
- Salary $25.00
- Collaborated with cross-functional teams to resolve payment issues effectively.
- Supervisors: Norman/Karan Rodriquez/Holly Dennis
- Managed accounts receivable processes ensuring compliance with federal regulations.
- Reconciled complex financial discrepancies utilizing accounting software and systems.
- Streamlined billing procedures to enhance efficiency and reduce processing time.
- Processed accounts receivable transactions ensuring accuracy and compliance with federal regulations.
- Reconciled financial discrepancies, enhancing overall efficiency of accounting operations.
Front End Cashier
Walmart Supercenter
07.2023 - 10.2025
- Greet customers and provide excellent customer service. Operate cash register and handle cash transactions accurately. Smile, greet, and thank customers with a cheerful outlook. Answer customer questions and help them with their needs.
- 16 hrs. per week
- Salary $15.61 per hrs.
- Phone 614-476-2070
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accurate cash drawer, balancing daily receipts and cash flow.
- Monitored checkout area for cleanliness and organization to enhance customer experience.
Member Service Representative 2
Arthur R. Baxter Branch YMCA
02.2022 - 08.2022
- Greet, welcome and direct members and potential members to appropriate destination based on goals and appointments within the facility.
- Perform administrative task daily by applying data entries into automated systems, retrieve and reconcile reports, filing, answering multi phone lines, use of copier, scanner, and fax machine.
- Schedule and lead facility tours covering products and services offered. P
- . Retrieve confidential information to confirm correctness when processing memberships into the YMCA database. Process cash and credit card payments.
- Analyze transactions on reports for unpaid memberships that did not process, to ensure accuracy, timeliness, and proper accounting.
- Follow-up with customers with outstanding accounts and credit card updated information. Research and resolve issues with accounts. Request customer refunds, when necessary, through higher management. Provided exceptional customer service to customers daily.
- 20-29 hrs. per week
- Salary $13.00 per hr.
- Supervisor Louella Quakenbush 317-266-9622
- Delivered exceptional customer service to members, addressing inquiries and resolving issues promptly.
- Managed membership registrations and renewals, ensuring accurate data entry in member management systems.
- Facilitated orientation sessions for new members, promoting facility usage and program offerings.
- Collaborated with team members to enhance member engagement through events and programs.
Education
Associate - Business Administration And Management
Ivy Tech Community College
Indianapolis, Indiana05.2024
Skills
- Basic Computer Proficiency/ Word
- Data Entry skills
- Strong Analytical/ Critical Thinking
- Skilled Accounting Technician
- Mathematical and critical thinking skills
- Time Management
- Initiative-taking
- Strong interpersonal and communication skills
- Perform Administrative Tasks
- Meticulous
- Analyzing financial reports
- Exceptional Customer Service Skills
- Collaborator
- Telephone Etiquette
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Server
LSS
07.2025 - Current
Front End Cashier
Walmart Supercenter
07.2023 - 10.2025
Member Service Representative 2
Arthur R. Baxter Branch YMCA
02.2022 - 08.2022
Accounting Technician GS- 4/5/6
Defense Finance and Accounting Service Center Aect Receivable Division
06.2013 - Current
Associate - Business Administration And Management
Ivy Tech Community College
Awards and Recognitions
Recognition for great Customer Service and teamwork at Baxter YMCA 5/2022, 8/2022., Performance Awards at Defense Finance and Accounting (1994,1995), Vaccinated Status (YES)