Hazel Ault
Estacada,OR
Summary
Driven by a passion for exceptional service and a track record of increasing customer satisfaction, I excelled at Country Restaurant & Lounge by mastering POS operations and leveraging my exceptional communication skills. My ability to manage high-volume dining and resolve customer complaints efficiently contributed to a significant boost in sales and guest relations, showcasing my dedication to excellence in the hospitality sector.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Country Restaurant & Lounge
05.2018 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Veterinary Assistant
Barlow Trail Veterinary Clinic
03.2022 - 08.2024
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Education
Veterinary Assistant Certified - Veterinary Assistant
Carrington College
Portland, OR09.2022
High School Diploma - High School
Estacada High School
Estacada, OR06.2019
Skills
- Daily specials memorizatio
- Register operation
- Special dietary requirements
Relationship management
- Cleaning and sanitizing
- Guest relations management
- Food inspection
- Effective customer upselling
- Efficient service
- Customer satisfaction
- Guest service
- Order taking
- POS system operation
- Salesmanship
- Payment processing
- Task prioritization
- Exceptional communication
- Food safety
- Suggestive selling
- Customer complain resolution
- Check payment processing
- Point of sale (POS) system operation
Timeline
Veterinary Assistant
Barlow Trail Veterinary Clinic
03.2022 - 08.2024
Restaurant Server
Country Restaurant & Lounge
05.2018 - Current
Veterinary Assistant Certified - Veterinary Assistant
Carrington College
High School Diploma - High School
Estacada High School
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