Hazel Boyd
Henderson,Tennessee
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Manager
West Tennessee Healthcare
03.2019 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Insurance Specialists
Jackson Surgical Associates
12.2017 - 03.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
Team Lead
Coram CVS Specialty Infusion Services
09.2013 - 12.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server/Bartender Trainer
Longhorn Steakhouse
09.2005 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Contributed to inventory management by monitoring stock levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Business Administration
Jackson State Community College
Jackson, TN05-2026
High School Diploma -
Milan High School
Milan, TN05-2000
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Employee recruitment
- Special event planning
- Scheduling
- Profit and loss statements
- Revenue management
- Supply coordination
- Marketing
- Vendor relations
- Staff management
- Schedule management
- Budget planning
Certification
- Notary Public License - Tennessee Secretary of State or Equivalent Authority.
Timeline
Clinic Manager
West Tennessee Healthcare
03.2019 - Current
Insurance Specialists
Jackson Surgical Associates
12.2017 - 03.2019
Team Lead
Coram CVS Specialty Infusion Services
09.2013 - 12.2017
Server/Bartender Trainer
Longhorn Steakhouse
09.2005 - 03.2015
- Notary Public License - Tennessee Secretary of State or Equivalent Authority.
Associate of Science - Business Administration
Jackson State Community College
High School Diploma -
Milan High School
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