Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hazel Burton

Neenah,Wisconsin

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technician

Asurion
11.2021 - 09.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.

Leadership

Charter Communications, Spectrum
08.2019 - 10.2021
  • Collaborated with outside parties to deliver educational experiences that met learning objectives.
  • Organized, scheduled, ran and evaluated leadership seminars, workshops and self-paced trainings.
  • Established metrics and organization methods for training and team check-in sessions.
  • Created, implemented and maintained training plans and schedules using internal and contracted resources.

Store Manager

RadioShack
06.2014 - 10.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Appleton West High School
Appleton, WI
06.2013

Skills

  • Manufacturing Processes
  • Information Tracking
  • Service Records Management
  • Troubleshooting
  • Computer-Assisted Diagnostics
  • Team Training
  • Computer Maintenance and repair

Certification

  • Certified technician, Apple - 2021-present
  • Certified technician, Samsung - 2021-present
  • Certified technician, Google - 2021-present
  • Certified technician, Wise - 2021-present

Timeline

Technician

Asurion
11.2021 - 09.2022

Leadership

Charter Communications, Spectrum
08.2019 - 10.2021

Store Manager

RadioShack
06.2014 - 10.2017

High School Diploma -

Appleton West High School

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Hazel Burton