Summary
Overview
Work History
Education
Skills
Certification
Military Service
Assessments
Timeline
Generic

Hazel Coriano

Pasadena,MD

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Scheduling Coordinator

University Of Maryland Medical System
Pasadena, MD
10.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Used EPIC to schedule patients.
  • Worked closely with other departments to resolve complex scheduling conflicts, or accommodate special requests from patients, or physicians.
  • Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
  • Verified insurance coverage, and facilitated pre-authorizations.
  • Collaborated with healthcare providers to maintain efficient schedules, and optimize patient outcomes.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
  • Assisted in the development of an online scheduling system, improving accessibility for patients.
  • Assisted in training new staff members on how to use the scheduling system effectively.
  • Instructed patients regarding how to prepare for appointments.
  • Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
  • Performed administrative tasks such as filing paperwork, preparing documents for meetings.
  • Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.

Front Desk Receptionist

Anne Arundel ENT & Medi Spa
Pasadena, MD
04.2022 - 10.2025
  • EMR system
  • Collated, bound and stored computer-generated reports.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted customers warmly and made them feel welcome.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided administrative support including photocopying, faxing, and filing.
  • Greeted visitors to provide information and direct to appropriate personnel.

Front Desk Coordinator

Kennard Chiropractic & Physical Therapy
Pasadena, MD
01.2021 - 05.2022
  • Genesis - EMR system

  • Monitored reservations to track incoming parties and special events.
  • Built relationships with long-term clients through individualized and outstanding customer service.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Opened the office and completed closing paperwork and procedures daily.
  • Made appointments with professionals.
  • Provided support to other departments within the organization as needed.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted guests and checked them into the hotel; verified identification and credit card information.
  • Welcomed large volume of guests and improved overall customer service.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Verified reservations, answered inquiries regarding hotel services and provided general tourist information.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted and directed customers kindly and accurately.
  • Maintained cleanliness of front lobby area.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Reviewed and copied paperwork for permanent records.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Coordinated pick-up and delivery of express mail services.
  • Prepared weekly reports summarizing activities of the front desk operations.

Front Desk Receptionist

Annapolis Rheumatology LLC
Pasadena, MD
08.2021 - 01.2022
  • ECW

  • Greeted customers warmly and made them feel welcome.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided administrative support including photocopying, faxing, and filing.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Collated, bound and stored computer-generated reports.
  • Processed and distributed internal and external communications.
  • Coordinated pick-up and delivery of express mail services.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Completed basic bookkeeping and document filing.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted in the management of the company's social media accounts.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Medicaid Eligibility Specialist

DECO Recovery Management
10.2019 - 09.2021
  • Medicaid eligibility representative
  • Certified Application Counselor
  • District of Columbia Medicaid Assister.
  • Maryland Health Connection Representative
  • Update medical insurance within the hospital system
  • Recon medical records
  • Submits applications to Intelligent for emergency Medicaid applications
  • EMR - EPIC

Medicaid Eligibility Specialist

Wayne Country Department Of Social Service
01.2015 - 08.2018
  • Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms.
  • Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
  • Makes referrals to other community services or agency services.
  • Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems.
  • Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility.
  • Determines and implements the most economical means to access the appropriate services needed.
  • Responds to identified changes in client cases.
  • Monitors programs and notifies supervisor of any issues.
  • Approves and reconciles vendor invoices for payments.
  • NCFAST
  • EBT
  • Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
  • Collaborated with other departments within the organization in order to resolve issues relating to Medicaid eligibility requirements.
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Identified areas where improvements could be made in order improve efficiency or customer service levels.
  • Assisted individuals with the completion of complex paperwork related to their application process.
  • Provided technical guidance to staff on program requirements and procedures related to enrollment processes.

Education

Associate in Science (AS) -

Mount Olive College
Mount Olive, NC

Skills

  • Research (10 years)
  • Case Management (10 years)
  • Insurance Verification (4 years)
  • Medical Records (6 years)
  • Medical Terminology
  • Hospital Experience (3 years)
  • Epic (3 years)
  • Medical Office Experience (3 years)
  • Customer service (10 years)
  • Documentation review
  • Front desk (5 years)
  • Typing (10 years)
  • Windows
  • Clerical experience (10 years)
  • Phone triage (5 years)
  • HIPAA (4 years)
  • Intake (8 years)
  • OSHA (4 years)
  • Medical collection
  • Cash handling (10 years)
  • Banking (7 years)
  • Intake
  • Public relations
  • Filing (10 years)
  • Benefits administration
  • Motivational interviewing
  • Analysis skills
  • Public health
  • Medical receptionist (3 years)
  • Medical scheduling
  • Leadership
  • EMR systems (5 years)
  • Microsoft Office
  • Administrative experience
  • Clinical trials
  • Microsoft Excel
  • Microsoft Word
  • Computer Operation
  • Medical Billing
  • Data collection
  • Organizational Skills
  • Communication Skills
  • EClinicalWorks
  • Social Work
  • EPIC scheduling
  • Data entry
  • Administrative support
  • Patient registration
  • Patient relations
  • Teamwork
  • Office administration
  • Records management

Certification

Certified Application Counselor

Military Service

United States Air Force, United States, E5, 02/01/99, 09/01/05

Assessments

Customer focus & orientation, Proficient, 08/01/21

Timeline

Patient Scheduling Coordinator

University Of Maryland Medical System
10.2023 - Current

Front Desk Receptionist

Anne Arundel ENT & Medi Spa
04.2022 - 10.2025

Front Desk Receptionist

Annapolis Rheumatology LLC
08.2021 - 01.2022

Front Desk Coordinator

Kennard Chiropractic & Physical Therapy
01.2021 - 05.2022

Medicaid Eligibility Specialist

DECO Recovery Management
10.2019 - 09.2021

Medicaid Eligibility Specialist

Wayne Country Department Of Social Service
01.2015 - 08.2018

Associate in Science (AS) -

Mount Olive College

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