Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Culpepper

Woodland,GA

Summary

Accomplished Driver with a clean driving record from Lyft, excelling in safe driving practices and exceptional customer service. Demonstrated expertise in GPS navigation and route planning, ensuring timely deliveries. Enhanced company reputation through proactive vehicle maintenance and a 100% accident-free record, showcasing strong time management and reliability.

Overview

29
29
years of professional experience

Work History

Driver

Lyft
08.2019 - 06.2025
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Dealer Service Representative

Cox Enterprises
02.1996 - 04.2019
  • Leveraged expertise regarding OEM guidelines while working closely alongside technicians who were troubleshooting complex technical problems as they arose.
  • Conducted regular training sessions for dealer staff on product features, benefits, and best practices.
  • Enhanced customer satisfaction by promptly addressing and resolving dealer inquiries and concerns.
  • Provided critical feedback from dealers to inform future product enhancements, contributing to increased customer satisfaction rates.
  • Maintained comprehensive knowledge of company products, policies, and procedures in order to effectively support dealers'' needs.
  • Contributed to the development of new marketing materials and promotional strategies for dealer network expansion.
  • Coordinated warranty claims processing between dealers and the company, reducing claim resolution times significantly.
  • Assisted in increasing sales revenue by providing exceptional support to dealers throughout the sales process.
  • Identified areas for improvement within dealer operations, implementing strategic solutions for enhanced efficiency.
  • Managed a large portfolio of dealer accounts, ensuring their continued success through ongoing support.
  • Supported dealers through change management by providing guidance on new processes and technologies introduced by the company, ensuring smooth transitions across the network.
  • Resolved customer issues and escalated complex issues to manager.
  • Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
  • Improved overall service levels by monitoring dealer performance metrics and providing targeted guidance for improvement.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Benjamin E Mays High School
Atlanta, GA
06.1982

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • GPS and route planning
  • Punctuality
  • Vehicle inspection
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Vehicle inspections

Timeline

Driver

Lyft
08.2019 - 06.2025

Dealer Service Representative

Cox Enterprises
02.1996 - 04.2019

Benjamin E Mays High School

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