Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Espinoza

Sachse,Tx

Summary

A hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value. Excellent communication, interpersonal, and organizational skills. Seeking opportunities to utilize these strengths in completing tasks. Expertise in managing medical office operations, including strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities contribute to effectiveness in this field.

Overview

7
7
years of professional experience

Work History

Medical Office Specialist

HCA Healthcare Inc.
08.2024 - Current
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.

Flexologist

StretchLab
07.2023 - Current
  • As a Flexologist my main duty is to take a client though either a 25 minute isolated stretch or a 50 minute full body stretch
  • Flexologist's role is to perform a 1 on 1 assisted stretch that is based on PNF stretching
  • During the stretch it is the job of the Flexologist to talk though with the client any area of the body that was significantly tight or restricted and help them release that tightness/restriction

Operations Support Specialist (Therapy Aide)

ATI Physical Therapy
01.2022 - 02.2024
  • Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time
  • Promote an efficient patient intake and registration process and assist clinicians with timely scheduling
  • Effectively onboard new patients presenting for their first visit, including review of the relevant paperwork, verify insurance benefits, completion of medical forms, and patient outcomes tools
  • Communicate with doctors offices regarding missing paperwork/information from patients

Customer Service Representative

Chewy
07.2021 - 12.2021
  • Engage directly with customers who contact Chewy for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned
  • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
  • Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
  • Operate with a willingness to learn
  • We share feedback, we get feedback, and we operate in a culture of being open-minded to grow
  • Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

Server/Key Holder

Snuffer's Restaurant & Bar
07.2018 - 07.2021
  • Opening and closing
  • Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting the security alarm codes, changing them when necessary
  • Making sure that the store is always clean and properly organized
  • Assisting store cashiers at peak periods
  • Setting employee schedules
  • Attending to customer requests or inquiries in the store
  • Filling in for the store manager when required

Assistant Soccer Coach

Texas A&M University-Texarkana
01.2018 - 03.2020
  • Facilitating team practices and scrimmages
  • Facilitate endurance, speed and agility sessions
  • Ensuring each player has the proper equipment
  • Identifying the opposing teams' strengths and weaknesses mid-game
  • Assist with the recruitment process, travel to tournaments and assist with ID Camps, take recruits on campus tours
  • Setting up and taking down practice equipment such as cones or blocking dummies

Education

BACHELORS - KINESIOLOGY

Texas A&M University-Texarkana
Texarkana, TX
08.2023

ASSOCIATES - SCIENCE

Eastfield College
Dallas, TX
05.2016

Skills

  • Applied Stretching Theory and Practice
  • Medical Insurance
  • Clinical Office Experience
  • Recordkeeping
  • Task Prioritization
  • Computer Skills
  • Fluent In Spanish
  • Organization
  • Conflict Resolution
  • Microsoft Word
  • Self-Directed
  • Patient confidentiality
  • Office administration
  • Multitasking and organization
  • EMR software
  • Patient scheduling
  • HIPAA compliance
  • Claims processing
  • Customer service
  • Teamwork and collaboration
  • Patient referral

Timeline

Medical Office Specialist

HCA Healthcare Inc.
08.2024 - Current

Flexologist

StretchLab
07.2023 - Current

Operations Support Specialist (Therapy Aide)

ATI Physical Therapy
01.2022 - 02.2024

Customer Service Representative

Chewy
07.2021 - 12.2021

Server/Key Holder

Snuffer's Restaurant & Bar
07.2018 - 07.2021

Assistant Soccer Coach

Texas A&M University-Texarkana
01.2018 - 03.2020

ASSOCIATES - SCIENCE

Eastfield College

BACHELORS - KINESIOLOGY

Texas A&M University-Texarkana

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Hazel Espinoza