HAZEL GARCIA
Las Vegas
Summary
Developed strong customer service and administrative skills in a fast-paced patient focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking new opportunities where these skills can be further developed.
Overview
13
13
years of professional experience
Work History
Medical Front Desk Receptionist/ Intake /Prior Authorization Representative
Perspective Home Health
11.2021 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Completed intake assessment forms and completed patient's charts.
- Answered phone calls assisting current and new patients with any inquiries they may have.
Durable Medical Equipment Representative
Caremax Medical Equipment
03.2020 - 11.2021
- Responsible for all inbound calls helped customers with general inquiries, problem solving, assisting other departments to help improve productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing timely and accurate information on medical equipment features, benefits, and usage.
Sales Lead / Visual Merchandiser / Stock
Chico's FAS
04.2015 - 03.2020
- Help personalize, coordinate, and build a new wardrobe for our clients
- I was responsible for opening and closing the boutique, I made sure our associates were up to date with any changes within the store/company
- Made connections with our loyal customers by providing personal tailored service/experience
Sales Associate and Social Media Director
Gap Inc.
08.2012 - 07.2015
- Engaged with customers offering Gap card, informed them of daily promotions, and servicing guests making sure their needs are met while shopping at The Gap
- Help promote the store on all social media platforms
Sales Clerk
Fashionality
07.2012 - 01.2013
- Responsible for shipment and opening/closing registers
Education
Associate of Applied Science -
College of Southern Nevada
Las Vegas, NVHigh School -
Valley High School
Las Vegas, NV07.2012
Skills
- Fluent in English and Spanish
- Key Holder
- Detail-Oriented Data Management
- Insurance Eligibility Verification
- Sales Team Management
- Multi-line phone systems
- Efficient Appointment Coordination
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Clinical Coding Skills
- Office administration
- Records management
Languages
Spanish
Native or Bilingual
Timeline
Medical Front Desk Receptionist/ Intake /Prior Authorization Representative
Perspective Home Health
11.2021 - Current
Durable Medical Equipment Representative
Caremax Medical Equipment
03.2020 - 11.2021
Sales Lead / Visual Merchandiser / Stock
Chico's FAS
04.2015 - 03.2020
Sales Associate and Social Media Director
Gap Inc.
08.2012 - 07.2015
Sales Clerk
Fashionality
07.2012 - 01.2013
High School -
Valley High School
Associate of Applied Science -
College of Southern Nevada
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