Art
Hazel Gilmore
College Student
Ann Arbor,MI
Summary
Proven track record in enhancing customer satisfaction and maintaining safety compliance at St.Louis Union Station Aquarium. Skilled in equipment operation and excelling in high-pressure situations, brings a strong work ethic and exceptional teamwork abilities to foster a professional atmosphere. Achieved significant improvements in operational efficiency and customer service standards. Committed to maintaining a positive environment for co-workers and customers in order to ensure a joyful visit. A dependable and organized candidate that can take on many responsibilities.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Ropes Course Operator
St.Louis Union Station Aquarium
Saint Louis , Michigan
2023.05 - 2024.04
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting culture of teamwork amongst peers.
- Maintained knowledge of policies and procedures to set up and operate equipment safely.
Host
The Soda Fountain Restaurant
Saint Louis , MO
2022.05 - 2022.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Seated up to 50-75 people in a single shift
Education
High School Diploma -
KIPP Saint Louis High School
Saint Louis,MO 2020.08 - 2024.05
Skills
Teamwork and Collaboration
Equipment Operation
Customer Service
Safety Compliance
Problem-Solving in low and high pressure situations
Effective Communication
Positive Attitude in order to maintain professional atmosphere
Strong Work Ethic
Heavy Lifting
Certification
CPR certification
Interests
Poetry
Music
Timeline
Mental Health First Aider
2024-05
CPR certification
2024-04
Ropes Course Operator
St.Louis Union Station Aquarium
2023.05 - 2024.04
Host
The Soda Fountain Restaurant
2022.05 - 2022.10
High School Diploma -
KIPP Saint Louis High School
2020.08 - 2024.05
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