Hazel Grace Grbesic
New Rochelle
Summary
Cannabis Retail Coordinator and Customer Service Specialist with over 7 years of experience in client relations, product education, and operations management. Demonstrates a forward-thinking approach by enhancing customer experiences through personalized consultations and in-depth cannabis product knowledge. Skilled in inventory control, compliance documentation, and sales strategies that drive growth and customer loyalty. Experienced in administrative operations and data management, with a strong focus on accuracy, professionalism, and delivering exceptional service in a regulated industry. Knowledgeable Budtender provides customers with detailed information about different cannabis strains, effects and uses for recreational and medicinal needs. Skilled in opening and closing premises and accurately handling large amounts of cash. Expert in multiple species, processing methods and uses.
Overview
7
7
years of professional experience
Work History
Budtender
Highlife Health
New Rochelle
12.2025 - Current
- Provided exceptional customer service in a fast-paced environment.
- Guided customers through product selection based on individual needs.
- Collaborated with team members to enhance store operations and efficiency.
- Ensured compliance with local regulations and company policies.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
Budtender
Budr Cannabis
Yonkers
08.2025 - 12.2025
- Restock product displays and storage areas, maintaining proper rotation and ensuring labeling compliance.
- Educated customers on cannabis products and their effects.
- Perform inventory audits to verify product accuracy, lot numbers, and compliance with state tracking systems (e.g., METRC or BioTrack).
- Collaborate with management to monitor stock levels, prevent product shortages, and prepare reorder requests.
- Provided exceptional customer service in a fast-paced environment.
- Guided customers through product selection based on individual needs.
- Collaborated with team members to enhance store operations and efficiency.
Salon Coordinator
Ulta
Port Chester
02.2025 - 06.2025
- Served as the first point of contact for salon guests, ensuring a welcoming and organized front desk experience.
- Performed accurate data entry by managing guest appointments, updating client profiles, and tracking salon service and inventory records using salon management software.
- Handled front-desk administrative duties, including scheduling, phone support, check-ins/check-outs daily reporting, and ensuring smooth coordination between guests, stylists, and management.
- Collaborated with salon professionals and retail staff to uphold brand standards and deliver exceptional customer service.
- Contributed to achieving sales goals through product recommendations and upselling services.
Hair and Makeup Stylist
Glimmer of Glam
09.2018 - 11.2024
- Partnered with photographers and event planners to coordinate styling efforts, resulting in seamless execution and elevated client satisfaction.
- Maintained organized records of client preferences and service details, ensuring personalized experiences and streamlined follow-ups.
- Fostered strong relationships with clients to understand their vision, delivering personalized styling that enhanced their overall experience.
- Executed creative hair and makeup designs for various events, achieving high client satisfaction and repeat bookings.
- Meticulously prepared and organized all styling kits, ensuring efficiency and readiness for diverse client needs during events.
Budtender
The Cannabis Shop
Albany
10.2023 - 06.2024
- Educated customers on cannabis products and their effects.
- Assisted in managing inventory and restocking shelves.
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with team members to enhance store operations and efficiency.
- Ensured compliance with local regulations and company policies.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
Education
Associate of Arts - Sociology
Oregon State University
Corvallis, OR08-2024
Licensure in Cosmetology -
Paul Mitchell Hair & Beauty School
Orlando, FL07.2018
Skills
- Leadership
- Marketing
- Sales
- IT Support
- Business Administration
- Client Relations
- Customer Service
- Cannabis Knowledge
- Customer education
- Compliance adherence
- Product knowledge
- Regulatory understanding
- Weighing products
- Cannabis strain identification
Personal Information
Age: 30
Timeline
Budtender
Highlife Health
12.2025 - Current
Budtender
Budr Cannabis
08.2025 - 12.2025
Salon Coordinator
Ulta
02.2025 - 06.2025
Budtender
The Cannabis Shop
10.2023 - 06.2024
Hair and Makeup Stylist
Glimmer of Glam
09.2018 - 11.2024
Associate of Arts - Sociology
Oregon State University
Licensure in Cosmetology -
Paul Mitchell Hair & Beauty School