Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HAZEL GUILLEN

New York

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

HELM TRANSPORTATION INC
03.2022 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Dispatcher

ALLEGRO MEDICAL TRANSPORTATION
07.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Magic Mattress
03.2020 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Recruiter

National Labor Strategies
03.2019 - 03.2020
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Education

Science Education

Manhattan College
Bronx, NY
05-2021

Science Education

Nglish Language Learners And International Support
The Bronx, NY
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Professional telephone demeanor
  • Fluent bilingualism
  • Guest service

Languages

Spanish
Native or Bilingual
English

Timeline

Customer Service Representative

HELM TRANSPORTATION INC
03.2022 - Current

Dispatcher

ALLEGRO MEDICAL TRANSPORTATION
07.2021 - Current

Customer Service Representative

Magic Mattress
03.2020 - 12.2020

Recruiter

National Labor Strategies
03.2019 - 03.2020

Science Education

Manhattan College

Science Education

Nglish Language Learners And International Support

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