Hazel Ibanez
Los Angeles,CA
Summary
Highly motivated billing/payroll coordinator with 4 years’ experience in a high pressure and fast paced professional environment. Independently motivated team player aiming to boost department efficiency by utilizing strong ability to successfully complete projects well within their deadlines.
Overview
6
6
years of professional experience
Work History
Payroll/Business Office Assistant/Accounts Payable
Guardian Rehabilitation Hospital
Los Angeles, CA
01.2020 - Current
- Assists with bi-monthly payroll for company with 130+ employees.
- Scheduling employee work calendars. Reviewing daily calendars for accuracy and hours restrictions. Make sure hours are coded/billed accurately.
- Responsible for yearly audit performed by CDPH to check employee’s hours.
- Independently facilitates verifications of employment requests.
- Assist employees and clients with inquisitions and help navigate solutions.
- Responsible for protecting business and our employees by keeping information confidential and secure.
- Processing incoming mails.
- Responsible for entering all assigned timecards along with necessary information into payroll software based on client protocols.
- Responsible for all new hires, terminations, benefits premiums and all other changes to employee records.
- Performed all pay period payroll functions related to analysis, input, and reconciliation of time keeping, salary changes, promotions, manual checks, deductions, and bonus payouts.
- Acted as primary contact for day-to-day employee questions and issues regarding payroll matters including timekeeping and paychecks.
- Set up managers and nonexempt employees in Kronos
- Participate in various HR workflows (such as but not limited to EEO tracking, employee benefit program, unemployment forms, COBRA administration, etc.)by compiling, filing, and distributing appropriate electronic and physical paperwork.
- Assists with company by monitoring website, distributing devices and preparing monthly reports.
- Generate reports on request
- Research and follow up on tasks as requested
- Assists with Account Receivable and Accounts Payable management: Invoicing/billing, verifying and entering invoices, maintaining recurring invoices in payroll management system, preparing check runs, etc.
- Maintains payroll operations by following policies and procedures; reporting needed changes.
- Conducting benefit enrollment process.
- Completing termination paperwork.
Billing Specialist
Network Deposition Services
Los Angeles, CA
12.2017 - 01.2020
- Communicated with clients to review and verify client billing requirements.
- Distributed workflow and audited invoices assuring quality of work.
- Ensured bills were submitted within allowable timeframe and followed up on reports.
- Coded and verified all accounts receivable payments under correct company charge code.
- Performed some accounting tasks such as creating, preparing and issuing invoices to clients.
- Calculate and confirm correct invoice charges and ensuring any billing issues are current and resolved.
- Receive and carry out special instructions from several departments or managers for special cases or billing projects.
- Ensure jobs are processed accurately with no errors or mistakes to client’s deadline and request.
Airline Customer Service Agent
Pacific Aviation - Philippine Airlines
Los Angeles, CA
01.2017 - 12.2017
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Assists management with hiring processes and new team member training.
- Field incoming calls, greet customers, answer travel inquiries, tag and handle baggage and collect baggage fees at gate, secure flights, process reservations and monitored cabin availability.
- Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
- Handled computer system of Airlines to generate flight reservations and issue boarding passes as well as airline tickets.
- Address and resolve escalated customer concerns and assist agents to resolve complex issues.
- Communicate changes in company rules and procedures and mentor staff to improve performance and efficiency.
Data Entry Specialist
Adecco
Los Angeles, CA
04.2016 - 11.2016
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Operates keyboards or other data entry device to enter data into computer.
- Validates the information for accuracy before entering into system.
- Communicates with people needed as required for validation of data and to seek for additional information as well.
- Enters accurate and efficient data into the system at a required time.
- Re-check data entered for quality and to avoid future problem.
- Assign tasks to people and give some assisting jobs.
Education
Bachelor of Science - Nursing
Universidad De Sta. Isabel
Philippines03.2015
High School Diploma -
University of Saint Anthony
Philippines03.2009
Skills
- Data Entry and 10-Key
- Materials Organization
- Possess good verbal and written communication skills
- Possess good organizational and management skills
- Ability to establish and maintain positive and effective working relationships with co-workers, clients, providers and other members of the group
- Utilize strong decision making
- Abide rules and maintains confidentiality
- Able to learn new knowledge and adapt to environment easily
- Goal oriented and able to handle multiple tasks
- Ensures that the best of work will be provided in accordance to the trust given by the company
Accomplishments
Employee of the Year 2021
Timeline
Payroll/Business Office Assistant/Accounts Payable
Guardian Rehabilitation Hospital
01.2020 - Current
Billing Specialist
Network Deposition Services
12.2017 - 01.2020
Airline Customer Service Agent
Pacific Aviation - Philippine Airlines
01.2017 - 12.2017
Data Entry Specialist
Adecco
04.2016 - 11.2016
Bachelor of Science - Nursing
Universidad De Sta. Isabel
High School Diploma -
University of Saint Anthony
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