Hazel Javier

Sr. Lead Supervisor

Target

Rosemead, CA

01.2002 - Current

Implemented marketing strategies which resulted in 12% sales in my area if responsibilities.
Worked directly with a team of 236 to achieve great results.
Supported our Logistics team with daily operational functions.
Responded to customer requests via telephone and email.
Developed new process for employee evaluation which resulted in marked performance improvements.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Followed merchandising guidelines to present visually appealing displays.
Answered customer telephone calls promptly and in an appropriate manner.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Actively pursued personal learning and development opportunities.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Greeted customers in a timely fashion while quickly determining their needs.
Contacted other store locations to determine merchandise availability.
Prioritized helping customers over completing other routine tasks in the store.
Cleaned and organized the store, including the checkout desk and displays.
Supervised and directed all merchandise and shipment processing.
Identified potential shoplifters and alerted management.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Responded to customer questions and requests in a prompt and efficient manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Communicated clear expectations and goals to each team member.
Mentored new sales associates to contribute to the store’s positive culture.100
Directed work of as many as 200 employees focused on store recovery and instocks.