Hazel Kelly

Oversee overnight operations, including truck receiving an inventory management

Manage, cash, handling, and reconciliation

Lee, a team of associates to ensure smooth shift operation

Managed end-of-day reports and daily activities

Supervised customer service staff, ensuring high client satisfaction

Handled customer complaints and processed transactions.

Managed inventory in tobacco department, including receiving and stocking.

Implement price changes and maintained promotional inventory.

Processed cash, credit, and debit transactions

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Processed refunds and exchanges in accordance with company policy.