Hazel Lipscomb, BSHRM
Concord,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor, HR Shared Services
Charter Communications
06.2023 - Current
- Supervise the HR Shared Services team, which consists of 14 members.
- Implement knowledge of payroll, leave policies, onboarding procedures, benefits, and employee programs.
- Navigate and accurately record information across various business systems and applications, such as HR data (PeopleSoft), Kronos, case management tracking (HR Helpdesk), as well as query and reporting tools (PeopleSoft and Excel), and support for third-party vendor systems.
- Identify issues with employee performance, and if necessary, implement and manage performance improvement plans.
- Motivate and inspire others by utilizing effective leadership skills including problem solving and team development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Human Resources Generalist
Charter Communications
10.2022 - 06.2023
- Ensure that company policies are applied fairly and consistently.
- Effectively communicate and execute necessary changes to policies and procedures
- Conduct employee relations tasks such as investigations, managing conflicts, addressing performance issues, reviewing, and evaluating termination requests.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Perform audit reports verification, commission reports and payroll information
- Maintain employee records in compliance with state and federal requirements.
Team Lead, HR Shared Services
Charter Communications
06.2021 - 10.2022
- Acted as a resource to managers and employees on a wide variety of human resource topics, to include payroll, leave of absences, benefits, onboarding and employee programs.
- Provided training on policy updates regarding HR Operations and client services
- Performed quality assurance on call monitoring, case management and audit reports
- Managed and documented information across various business systems and applications, such as PeopleSoft, BrassRing, HR Helpdesk, and KRONOS.
Payroll Specialist
Charter Communications
08.2019 - 06.2021
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Processed Tax Forms, Direct Deposits, Union Dues and General Deductions
- Reviewed of various processing documents according to our procedural documentation (Payroll Folder Review, Pay line Audit, Query Checklists etc.)
- Processed benefit deduction adjustment request, and review during biweekly payroll processing
- Reconciled confirmed payroll against independent payroll calculation system (Paybreeze)
Payroll Coordinator/Cash Desk
Charter Communication
06.2018 - 08.2019
- Scanned, linked and routed payroll documentation using 'Perceptive Content'
- Received and processed stop payment/reversal requests via workflow tool or email
- Submitted trace requests for ACH transactions and distributed daily bank and NOC returns reports
- Validated positive pay results to guard against acceptance of counterfeit checks
- Recorded checks/money orders received for payroll or garnishment related activity
- Assisted with GL recon research for items related to cash desk.
Human Resources and Finance Consultant
KDM Ventures
06.2016 - 06.2018
- Provided consultation to management in the interpretation of HR policies, procedures, programs and application of related government laws and regulations
- Assisted in the preparation of annual budgets, ensuring alignment with corporate objectives while maintaining fiscal discipline throughout the organization.
Recruiter/Substitute Coordinator, Aesop Administrator
Cabarrus County Schools
08.2013 - 06.2016
- Managed the hiring process for both substitute and full-time teaching positions.
- Revised the district wide teacher screening and interview process
- Streamlined/Re-vamped the substitute orientation sessions
- Processed terminations and action forms via HRM
- Managed the employee absence and substitute system, AESOP.
Education
BS in Human Resource Management -
Franklin University
12.2007
Skills
Goal-Oriented
Staff Management
Employee Motivation
Microsoft Office experience
Staff Development
Human Resources Management System HRMS
HR policies and procedures
Employee Relations
Accomplishments
- Achieved above average results through effectively improving team training and development.
Timeline
Supervisor, HR Shared Services
Charter Communications
06.2023 - Current
Human Resources Generalist
Charter Communications
10.2022 - 06.2023
Team Lead, HR Shared Services
Charter Communications
06.2021 - 10.2022
Payroll Specialist
Charter Communications
08.2019 - 06.2021
Payroll Coordinator/Cash Desk
Charter Communication
06.2018 - 08.2019
Human Resources and Finance Consultant
KDM Ventures
06.2016 - 06.2018
Recruiter/Substitute Coordinator, Aesop Administrator
Cabarrus County Schools
08.2013 - 06.2016
BS in Human Resource Management -
Franklin University
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