Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hazel L. M. Gomez

Houston,TX

Summary

Enthusiastic customer service representative with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Clear understanding of discipline and complying when it comes to working as a team. Motivated to learn, grow, and excel in the military and any other profession. Ability to maintain confidentiality. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

9
9
years of professional experience

Work History

Daycare Teacher

New Adventures Learning Center
Houston, TX
02.2025 - 06.2025
  • Developed and implemented engaging lesson plans tailored to children's developmental needs.
  • Fostered a safe, nurturing environment that encouraged social and emotional growth.
  • Collaborated with parents to discuss child progress and address concerns effectively.
  • Guided children in daily activities, promoting independence and self-esteem.

Sales Associate

Old Navy, Gap
05.2024 - 10.2024
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Processed credit card transactions accurately and efficiently.

• Answered incoming phone calls from customers regarding product availability or store locations.

Personal Banker

Frost Bank
Houston, TX
03.2023 - 11.2023
  • Skilled at receiving and processing banking transactions
  • Helped customers find a product that best suits their financial needs
  • Opened personal and business accounts
  • Written and spoken communication skills
  • Team-oriented personality

Bank Teller

Frost Bank
Houston, TX
11.2021 - 03.2023
  • Skilled at receiving and processing banking transactions
  • Knowledge of proper cash handling procedures
  • Cash drawer maintenance
  • Written and spoken communication skills
  • Team-oriented personality

Customer Service Representative

Domino's Pizza
Houston, TX
03.2020 - 10.2021
  • Worked with company systems such as diligently completed all assigned tasks working overtime as needed
  • Researched, calmed and rapidly resolved dent conflicts to prevent loss of key accounts
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, products, orders, and promotions

Diesel Mechanic | Specialist

U.S. Army
05.2017 - 08.2023
  • Produced reports on equipment status, personnel readiness and intelligence for superiors
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Led team by prioritizing tasks and assigning duties

Quality Control Inspector

Toyota / Avanzar
San Antonio, Texas
01.2017 - 08.2017
  • Quality control for interior
  • Followed standard operating procedures during daily inspection activities.
  • Maintained accurate records of all inspection results and corrective actions taken.
  • Performed detailed inspections of products to ensure compliance with company standards and regulations.
  • Conducted tests on materials, components and finished goods to verify quality specifications.
  • Performed special inspections on new materials and products to meet brand specifications.
  • Developed training programs on proper inspection techniques and safety protocols.

Housekeeper | Team Leader

Elsa’s Cleaning Services
Charlotte, TX
05.2016 - 08.2017
  • Worked with a professional cleaning business to provide housekeeping services to residential clients
  • Excellent working knowledge of cleaning appliances and proper use of cleaning detail
  • Attention to detail

Education

Completed Coursework Towards High School - undefined

Charlotte High School
Charlotte, TX

Skills

  • Organizational skills
  • Motivated to learn
  • Ability to maintain confidentiality
  • Point-of-sale operation
    Transaction processing
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Customer engagement
  • Patience and composure
  • Phone etiquette
  • Positive and professional experience

Timeline

Daycare Teacher

New Adventures Learning Center
02.2025 - 06.2025

Sales Associate

Old Navy, Gap
05.2024 - 10.2024

Personal Banker

Frost Bank
03.2023 - 11.2023

Bank Teller

Frost Bank
11.2021 - 03.2023

Customer Service Representative

Domino's Pizza
03.2020 - 10.2021

Diesel Mechanic | Specialist

U.S. Army
05.2017 - 08.2023

Quality Control Inspector

Toyota / Avanzar
01.2017 - 08.2017

Housekeeper | Team Leader

Elsa’s Cleaning Services
05.2016 - 08.2017

Completed Coursework Towards High School - undefined

Charlotte High School