Dynamic customer service worker with experience at Spirit Halloween Store, excelling in guest services and inventory management. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in social media management and photo editing, driving engagement and brand awareness. As well as committed to keeping a clean and organized store environment.
• Organized and maintained customer service desk and returned unsold products to shelves.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Greeted guests entering or exiting store, answering questions and directing to product locations or store departments.
• Completed sales payments, refunds, and exchanges.
• Processed refunds and exchanges in alignment with store policies.
• Counted and reconciled cash-drawer discrepancies prior to or following each shift.
• Supported loss prevention team by verifying proper inventory control procedures and monitoring store areas for theft or damaged products.
• Unloaded trucks and carried packages to on-site warehouse
• Unpacking and breaking down boxes while stocking shelves with inventory
• Maintaining stores floors, surfaces and restrooms cleanliness
• Unloaded trucks and carried packages to on-site warehouse
• Unpacking and breaking down boxes while stocking shelves with inventory
• Maintaining stores floors, surfaces and restrooms cleanliness