Hazel Malabanan
Artesia,CA
Summary
Dynamic professional with 16 years of experience in Business Set-up Planning & Development, Sales & Marketing, and Financial & Operational Management. Demonstrated expertise in administrative functions, document controlling, and customer support. Skilled in driving corporate success through analytics and cost-benefit analysis. Proven ability to foster positive corporate image and facilitate growth by identifying and promoting team contributors. Experienced mentor who closes knowledge gaps and drives performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admin Executive
Meraki Global Energy - LLC
Abu Dhabi, United Arab Emirates
06.2022 - 07.2024
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created and maintained relationships with key stakeholders.
- Organized and facilitated regular meetings with senior management teams.
- Conducted market research and analysis to identify potential business opportunities.
- Developed and implemented strategies to increase executive efficiency.
- Created reports summarizing progress against organizational goals and objectives.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
CEO/Founder
JHPat'z Beauty and Wellness Products Trading
Batangas, Philippines
10.2018 - 03.2022
- Planning and implementing the company's overall business strategy from the start-up to the operational phase
- Ensuring all local business legalities were met
- Securing the business development's progress is being met promptly and as per the targeted budget limit
- Overseeing and management on all aspects of day-to-day business operations
- Handling and maintaining the Customer Relationship Management of wholesalers and distributors nationwide
- Regular coordination with the Marketing Team and assisting in maintaining excellent Sales Performance of the organization
- Overall maintaining general office management.
Admin cum Secretary cum Accountant cum Procurement Officer
Autopax LLC
Dubai, UAE
03.2014 - 03.2018
- Responsible for a general meeting of the management
- Generating shipment invoices, preparing packages & set up courier deliveries for cargo customers
- Keep records of customer interactions and transactions, such as details of inquiries, actions taken, comments, and complaints
- Compare costs and evaluate the quality and suitability of supplies, materials, and equipment
- Contacts vendors or agency representatives to obtain availability and product information or to solicit bids
- Develops requests for quotations; and confers with vendors concerning new products, damaged goods, delayed payments, or related information
- Inputting accounts receivables, sales, and purchases to the accounting system using TALLY
- Answering or transferring phone calls and taking messages for select staff members
- Providing other general administrative services and secretarial support.
Receptionist cum Admin
Gab Q Engineering Services
Doha, Qatar
06.2013 - 02.2014
- Maintained efficient workflow by providing high-quality customer service, administrative support, and proper filing and document control system
- Managed clerical needs of employees, including drafting and distributing professional business letters and email correspondence and disseminating sub-contractor agreements and correspondence
- Answering or transferring phone calls and taking messages for select staff members
- Providing other general administrative services and secretarial support.
Admin cum Secretary cum Accountant
Atragar Catering Services
Muntinlupa City, Philippines
06.2011 - 05.2013
- Overseeing databases and filing systems, implementing and maintaining procedures/organizational strategies
- Answering or transferring phone calls and taking messages for select staff members
- Collating and processing expenses
- Liaising with suppliers
- Liaising with relevant organizations and clients
- Processing and preparing Invoices, LPO, Delivery Notes, and Closeout Documents
- Supports the team by performing tasks related to organization and strong communication
- Handling employee requests concerning human resources issues, rules, and regulations
- Preparing Monthly timesheets for the team
- Leads the tracking and monitoring of documents using standard document management programs to register documents, maintain databases, and produce logs, transmittals, and other reports as required
- Providing other general administrative services and secretarial support.
Call Center Representative
Rainmaker Asia
Makati City, Philippines
05.2009 - 05.2010
- Answer calls
- Answering questions about products or the company and asking questions to understand customer requirements and close sales
- Enter and update customer information in the database
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Assist in the preparation of regularly scheduled reports or filings
- Contribute to team effort by accomplishing related results as needed
- Assist with administrative duties such as typing, copying, binding, and scanning if required-coordinate office procedures.
Education
BBA - Business Management
Brillianzz Educational Group
Dubai, United Arab Emirates10-2024
Associate of Science - Computer Science
Taguig City University
Taguig City, Philippines04-2009
Skills
- Negotiation Skill
- Customer Service / Support
- Operational Management
- Administrative Skill
- Financial Acumen
- Staffing
- Human Resources
- Staff Training
- Employee Scheduling
- Market Analysis
- Team Player
- Event Management and Promotion
Personal Information
- Age: 33
- Citizenship: Filipino
- Marital Status: Married
Languages
English & Filipino
Certification
- The Project Management Course: Beginner to Project Manager
- Effective Human Resource Administration
- Marketing and Communications
- First Aid Certification
Accomplishments
- Quarterly Star Employee Award 2024 - Q1
- 2021 Outstanding Business Leader in the Field of Beauty and Wellness
References
References available upon request.
Timeline
Admin Executive
Meraki Global Energy - LLC
06.2022 - 07.2024
CEO/Founder
JHPat'z Beauty and Wellness Products Trading
10.2018 - 03.2022
Admin cum Secretary cum Accountant cum Procurement Officer
Autopax LLC
03.2014 - 03.2018
Receptionist cum Admin
Gab Q Engineering Services
06.2013 - 02.2014
Admin cum Secretary cum Accountant
Atragar Catering Services
06.2011 - 05.2013
Call Center Representative
Rainmaker Asia
05.2009 - 05.2010
BBA - Business Management
Brillianzz Educational Group
Associate of Science - Computer Science
Taguig City University
- The Project Management Course: Beginner to Project Manager
- Effective Human Resource Administration
- Marketing and Communications
- First Aid Certification
Similar Profiles
Frederick MeyerFrederick Meyer
Consultant Government Medical Sales Group at LLCConsultant Government Medical Sales Group at LLC
Mark Taylor IIMark Taylor II
Demolition Worker at LLCDemolition Worker at LLC
MAHMOUD SALEHMAHMOUD SALEH
Construction Worker at LLCConstruction Worker at LLC