Overview
Work History
Education
Skills
Timeline
Generic

Hazel mason

Porum,OK

Overview

7
7
years of professional experience

Work History

Team Leader

follett higher education
Warner, OK
05.2024 - Current
  • Ensured compliance with all safety regulations in the workplace.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained daily inventory to facilitate successful material distribution.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Field Agent

mobility resources associates inc.
Madison Heights, Michigan
03.2022 - 12.2023
  • Developed appropriate quotes based on risk information.
  • Developed presentations for customers based on their individual needs and interests.
  • Participated in training sessions designed to enhance knowledge of products and services.
  • Visited trade shows, conventions, seminars, and other industry events to stay abreast of trends in the field.
  • Ensured compliance with safety protocols when working in hazardous conditions.
  • Performed demonstrations of features, responded to questions, and overcame objectives with persuasive communication skills.

PCA

elara caring
Sallisaw, Oklahoma
02.2018 - 09.2019
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Responded to bell or light signal calls to assist patients with needs.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Provided emotional support to patients and families during difficult times.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Maintained accurate records of client care services provided on a daily basis.
  • Responded promptly to emergency situations according to established protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Education

High School Diploma -

Roland High School
Roland, OK
05-1990

Skills

  • Quality assurance
  • Customer service
  • Task prioritization
  • Conflict resolution
  • Effective communication
  • Safety compliance
  • Collaboration skills
  • Time management
  • Documentation and reporting
  • Relationship building
  • Cash handling
  • Loss prevention
  • Problem-solving
  • Attention to detail
  • Client support
  • Teamwork and collaboration
  • Flexible schedule

Timeline

Team Leader

follett higher education
05.2024 - Current

Assistant Field Agent

mobility resources associates inc.
03.2022 - 12.2023

PCA

elara caring
02.2018 - 09.2019

High School Diploma -

Roland High School

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Hazel mason