Hazel Merced
Franklin
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Cashier
The Home Depot
02.2022 - Current
- Processed returns and coordinated online orders for curbside pickup seamlessly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
Server
Olive Garden
12.2023 - 10.2024
- Facilitated seamless customer experiences by meeting individual requirements.
- Upheld quality and presentation in line with restaurant expectations.
- Ensured accurate financial transactions by maintaining precise payment handling practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Team Member
Xperience Fitness
08.2021 - 04.2023
- Consistently upheld impeccable cleaning protocols for the club.
- Supported members in managing existing memberships and processing payments.
- Assisted new members with enrollment processes, leading to increased gym membership sales.
- Communicated effectively with management about facility needs or improvements required for optimal member satisfaction.
- Efficiently managed front desk operations, ensuring smooth check-ins and accurate recordkeeping.
- Enhanced gym member experience by providing exceptional customer service and addressing inquiries promptly.
- Coordinated closely with personal trainers to ensure smooth scheduling of sessions for clients seeking additional support in achieving their fitness goals.
- Developed rapport with gym members by actively engaging in conversations and offering support during workouts.
- Conducted locker room tours and provided information and directions.
Education
Some College -
Lakeland University
High School Graduate -
Pius XI High School
06.2023
Skills
- Dual language proficiency
- Customer service excellence
- Professionalism and courtesy
- Work ethic and integrity
- Team collaboration
- Payment collection
- Data entry proficiency
- Workflow optimization
Timeline
Server
Olive Garden
12.2023 - 10.2024
Cashier
The Home Depot
02.2022 - Current
Team Member
Xperience Fitness
08.2021 - 04.2023
Some College -
Lakeland University
High School Graduate -
Pius XI High School
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