Hazel Nichols
Peru
Summary
Proven professional with extensive experience at Thomas J Duffy VFW Post 1466, adept in office management and customer service. Excelled in maintaining confidentiality, enhancing team productivity, and fostering positive customer relations. Skilled in organization and time management, consistently improved operational efficiencies. Demonstrated ability to handle high-volume environments with courtesy and professionalism.
Overview
13
13
years of professional experience
Work History
Receptionist
Red Baron Transportation
07.2023 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager
Thomas J Duffy VFW Post 1466
10.2015 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Bartender
Thomas J Duffy VFW Post 1466
02.2012 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
None -
Peru High School
Peru, NYSkills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Phone etiquette
- Front desk operations
- Office supply inventory control
- Positive and professional
- Calm demeanor
- Customer service
- Punctual and reliable
- Courteous and professional
- Visitor and customer relations
Timeline
Receptionist
Red Baron Transportation
07.2023 - Current
Office Manager
Thomas J Duffy VFW Post 1466
10.2015 - 04.2023
Bartender
Thomas J Duffy VFW Post 1466
02.2012 - 04.2023
None -
Peru High School
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