Hazel Opazo-Sunflower
Las Vegas,NV
Summary
Dynamic professional with a proven track record in financial management and customer relations, notably at USAA (3P). Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in negotiation and project management, adept at driving profitability and fostering strong client relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self Employed
Online
01.2000 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Auto Claims First Notice of Loss
USAA (3P)
Las Vegas, NV, USA
01.2023 - 08.2024
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
- Maintained compliance with industry regulations and company policies while processing claims swiftly and accurately.
- Collaborated with internal departments, such as underwriting and legal teams, to resolve complex claims issues.
- Contributed to a positive work environment through effective communication with team members and supervisors.
- Maintained a high level of industry knowledge by participating in continuing education programs, staying informed on changing regulations and best practices.
- Coordinated appraisals of vehicle damages by working closely with repair shops and third-party adjusters, ensuring accurate assessments for reimbursement purposes.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
Teaching
Multiple States
CA, NV
01.2018 - 01.2023
- Assessed individual student needs, adapting teaching methods accordingly for optimal results.
- Collaborated with fellow teaching assistants and instructors to develop innovative teaching strategies and techniques.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Implemented diverse teaching methods to accommodate varied learning styles and preferences.
- Mentored new teachers on curriculum development, classroom management, and best teaching practices.
Office Manager / Marketing
HRBlock
Fort Smith, AR, Tulsa, OK
01.2013 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Bookkeeping Assistant
Dayspring Behavioral Health
Tulsa, Oklahoma, USA
01.2010 - 01.2012
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
Education
Associate Of Arts - Accounting
UAFS
Fort Smith, AR05.2013
Skills
- Financial management
- Project management
- Negotiation
- Reporting and documentation
- Customer service
- Customer relations
Certification
Nevada Health, Life and Personal Lines Licenses
Timeline
Auto Claims First Notice of Loss
USAA (3P)
01.2023 - 08.2024
Teaching
Multiple States
01.2018 - 01.2023
Office Manager / Marketing
HRBlock
01.2013 - 01.2017
Bookkeeping Assistant
Dayspring Behavioral Health
01.2010 - 01.2012
Small Business Owner
Self Employed
01.2000 - Current
Associate Of Arts - Accounting
UAFS