HAZEL PAGLICAUAN
Highlands Ranch,CO
Summary
Chef-turned-Implementation Manager helping restaurants modernize their operations through technology. With a 3+ years of cumulative experience in SaaS sales, onboarding, account growth, and customer success, I bring both a deep understanding of the food & beverage world and the analytical, solution-driven mindset needed to retain and grow multi-million-dollar client portfolios. Passionate about helping small businesses thrive through tools that make their work simpler and smarter.
Overview
8
8
years of professional experience
Work History
Implementation Onboarding Manager
MarginEdge
06.2024 - Current
- Manage onboarding and ongoing success for restaurant operators using MarginEdge’s back-office software, maintaining a 98% retention rate.
- Serve as the trusted advisor for 100+ SMB and multi-unit clients, helping them integrate the platform into their daily operations and uncover ways to improve profitability.
- Identify upsell and expansion opportunities within active accounts through consultative check-ins, and data-driven insights.
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless client handoffs and proactive issue resolution.
- Translate restaurant pain points into actionable feedback that influences product improvements and feature releases.
Sales Development Representative
MarginEdge
03.2023 - 05.2024
- Prospected 300+ leads per month, both inbound and outbound, ensuring that they are the best fit for the product.
- Conducted at least 250 calls per week, making sure to have an engaging and quality conversation despite qualification of leads.
- Assisted with onboarding of 70 accounts, 91 locations, a total of $355,875 in ARR.
- Handled quarterly onboarding quota of $81,664, consistently exceeding targets up to $119,388.
- Lead the inbound lead pilot initiative increasing discovery meetings held average by 80%+.
- Improved prospecting efficiency by 20% by constructing Salesforce reports for stateside and overseas teams.
- Acted as a team captain of 5 SDRs and worked closely with leadership to help build a good workflow and team culture.
- Remote
Sales Development Representative - 1099
SellX
08.2022 - 02.2023
- Conducted over 500 cold calls per week, ensuring touchpoints with prospective clients.
- Processed and analyzed data from 500+ leads per month, maintaining an organized and updated CRM.
- Managed a portfolio of over 100 prospects while maintaining consistent engagement and quality conversations.
- Consistently reached a quota of 10 Meetings booked per month per client.
- Remote
Sous Chef
Donna Mare Trattoria
08.2021 - 05.2022
- Initiated training for 6-10 team members on culinary techniques and help them familiarize with the restaurant's menu to ensure a good kitchen workflow.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
- Managed inventory and placed orders to restock items.
Sous Chef
Earls Kitchen
01.2019 - 07.2021
- Cultivated positive relationships with 3+ vendors to source the best ingredients at best prices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Coordinated with the kitchen staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
Commis Chef
Katsuya South Beach
12.2017 - 12.2018
- Maintained a well-organized mise en place of 2-3 stations to keep work consistent.
- Gathered and placed all ingredients into workstations.
- Rotated through all prep stations to learn different techniques.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
Education
Diploma - Culinary and Pastry Arts, Modern Gastronomy and International Cuisine
Global Culinary and Hospitality Academy
Makati, Philippines08.2017
Bachelors Degree - Hotel and Restaurant Management
University of Santo Tomas
Manila, Philippines04.2014
Skills
- Account Growth & Retention
- Client Relationship
- Cross-Selling & Upselling
- CRM (Salesforce, ChurnZero)
- Pipeline Management
- Restaurant Operations Expertise
- Problem Solving
- Collaboration
- Excellent Communication
- Analytical & Organizational Skills
Timeline
Implementation Onboarding Manager
MarginEdge
06.2024 - Current
Sales Development Representative
MarginEdge
03.2023 - 05.2024
Sales Development Representative - 1099
SellX
08.2022 - 02.2023
Sous Chef
Donna Mare Trattoria
08.2021 - 05.2022
Sous Chef
Earls Kitchen
01.2019 - 07.2021
Commis Chef
Katsuya South Beach
12.2017 - 12.2018
Bachelors Degree - Hotel and Restaurant Management
University of Santo Tomas
Diploma - Culinary and Pastry Arts, Modern Gastronomy and International Cuisine
Global Culinary and Hospitality Academy