Hazel Purcell
Austin,TX
Summary
Dynamic Patient Access Representative with a proven track record at R1 RCM, excelling in insurance verification and patient registration. Adept at fostering strong relationships through exceptional customer service and maintaining HIPAA compliance. Recognized for enhancing operational efficiency and ensuring patient satisfaction in a fast-paced healthcare environment.
Overview
16
16
years of professional experience
Work History
Patient Access Representative/Customer Service Representative
R1 Rcm
02.2023 - Current
- Assisted patients with registration and appointment scheduling processes.
- Collected and verified patient information for accuracy and completeness.
- Provided support in handling insurance verification inquiries efficiently.
- Educated patients on necessary documentation for services required.
- Maintained confidentiality of patient records in compliance with regulations.
- Utilized electronic health record systems to update patient data accurately.
- Adapted quickly to changing systems and procedures within the healthcare environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Line Inspector Specialist
Travis Lighthouse for the Blind
01.2015 - 12.2020
- Conducted quality inspections on production lines to identify defects and ensure compliance with standards.
- Collaborated with team members to implement process improvements, enhancing overall operational efficiency.
- Trained new inspectors on safety practices and inspection protocols, fostering a culture of quality assurance.
- Documented inspection results and maintained accurate records for compliance audits and reporting purposes.
- Ensured customer satisfaction through diligent identification of defects, preventing subpar products from reaching endusers.
Caregiver
Cuidado Casero Home Health
04.2009 - 03.2018
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed regimens.
- Developed and maintained strong rapport with clients and families, fostering trust and communication.
- Supported mobility and physical activities, enhancing overall client well-being.
- Implemented individualized care plans, adapting approaches to meet specific client needs.
Education
Medical Billing And Coding
Austin Community College
Austin, TX08-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Multitasking and organization
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Medical terminology
Accomplishments
- Supervised team of five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved patient complaints which led to management intervention and resolution.
Languages
Spanish
Limited Working
Timeline
Patient Access Representative/Customer Service Representative
R1 Rcm
02.2023 - Current
Line Inspector Specialist
Travis Lighthouse for the Blind
01.2015 - 12.2020
Caregiver
Cuidado Casero Home Health
04.2009 - 03.2018
Medical Billing And Coding
Austin Community College
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