Hazel Reyes
La Puente,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
Dental Playground
Los Angeles, CA
12.2019 - Current
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded effectively to sensitive inquiries or complaints.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained accurate records of all payroll transactions.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Managed all payments processing, invoicing and collections tasks.
- Prepared bills, invoices, and bank deposits as needed.
Dental Biller
Dental Kidz Club
Ontario, CA
10.2016 - 09.2019
- Monitored delinquent accounts and initiated collection efforts as needed.
- Arranged documents for insurance claims.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Identified areas where policies or procedures need improvement in order to increase efficiency and effectiveness within the department.
- Followed up on unpaid claims in a timely manner to ensure prompt payment by insurers.
- Adhered to HIPAA regulations when handling patient information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Quality Control Inspector
Caliber agency
La Puente, CA
08.2015 - 07.2016
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Used specialized tools to take precise measurements of various aspects of samples.
Education
High School Diploma -
Nogales High School
La Puente, CA06-2013
Skills
- Spreadsheet Management
- Office Administration
- Document Control
- Data Entry
- Microsoft Excel
- Tech-Savvy
- Complex Problem-Solving
Languages
Spanish
Professional
References
References available upon request.
Timeline
Dental Office Manager
Dental Playground
12.2019 - Current
Dental Biller
Dental Kidz Club
10.2016 - 09.2019
Quality Control Inspector
Caliber agency
08.2015 - 07.2016
High School Diploma -
Nogales High School
Similar Profiles
Roberto SerranoRoberto Serrano
Dental Assistant/Supervisor at Western Dental Kids previously Kids Dental KareDental Assistant/Supervisor at Western Dental Kids previously Kids Dental Kare
Ruohan JiaRuohan Jia
Team Leader at Jump Jungle Playground Logo Jump Jungle PlaygroundTeam Leader at Jump Jungle Playground Logo Jump Jungle Playground
Zachary "Zach" ManningZachary "Zach" Manning
Owner/Operator at Shach LLC, DBA: The Playground Golf and Sports BarOwner/Operator at Shach LLC, DBA: The Playground Golf and Sports Bar