Hazel Richardson
Cleveland,TN
Summary
Proven leader in crisis management and team development, I significantly enhanced emergency response times at Catoosa County Government. Expert in customer service and decision-making, I streamlined processes and improved productivity by implementing best practices. My comprehensive training programs at Cracker Barrel Country Store boosted employee performance, showcasing my ability to drive results and foster growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Communications Officer
Catoosa County Government
10.2023 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
Emergency Dispatcher
City Of Auburn
07.2021 - 10.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Dental Assistant
Susie E Allen Health Center
10.2020 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
EKG Technician
East Alabama Medical Center
08.2020 - 02.2021
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Monitored patient activity during stress test to record data.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
Training Specialist
Cracker Barrel Country Store
08.2013 - 12.2020
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Education
No Degree - General Studies
Southern Union State Community College
Wadley, AL05.2026
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2012
Skills
- Crisis Management
- Customer Service
- Data Entry
- Decision-Making
- Team Management
- Team Development
Timeline
Communications Officer
Catoosa County Government
10.2023 - Current
Emergency Dispatcher
City Of Auburn
07.2021 - 10.2023
Dental Assistant
Susie E Allen Health Center
10.2020 - 07.2021
EKG Technician
East Alabama Medical Center
08.2020 - 02.2021
Training Specialist
Cracker Barrel Country Store
08.2013 - 12.2020
No Degree - General Studies
Southern Union State Community College
High School Diploma -
Smiths Station High School
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